Why you should join
The Quality Assurance Specialist is responsible for maintaining and continuously developing the Quality Management System in accordance with ISO 9001:2015 and specific customer requirements. This role serves as the key contact for customers in all quality-related matters, ensuring timely and accurate communication regarding complaints, audits, and other quality issues. Responsibilities include monitoring internal and external PPM levels, conducting root cause analyses, and defining and implementing effective corrective and preventive actions. The position also involves planning, executing, and monitoring internal audits (product, process, etc.) to ensure compliance and continuous improvement. Additionally, the Quality Assurance Specialist prepares 8D reports, performs detailed root cause analyses, defines corrective actions, and verifies their effectiveness to prevent recurrence.
Your Main Tasks
• Maintain and develop the Quality Management according to ISO 9001.
• Execute key quality strategies consistent with plant performance and measures
• Implement, maintain (including reporting changes) and improve Business Operating System in his/her area of intervention, as well as in interaction with other areas / departments and EMEA guidelines
• Be in line with TE strategy map (e.g. extraordinary customer service) and Quality Policy
• Ensure compliance with safety, environmental and legal regulations
• Strive for continuous improvement of processes towards customer satisfaction
• Have the authority to stop Shipment and production in case of quality issue
• Key contact for the customer.
• Internal process and product audits
• Cooperation on implementation of specific customer requirements into our system and our processes.
• Monitoring of internal & External PPM, analyses of root cause, definition of actions.
• Support for the production in case of internal PPM reduction, COPQ reduction etc.
• Handling of customer and intercompany complaints in TECHS and in customer`s portals.
• Communication with the customer in case of complaint – presentation of root cause, corrective actions.
• 8D-report preparation, root cause analyse, corrective actions definition, verification of corrective actions.
• Preparation of production documentation (CP, QIP, Failure catalogue etc.).
• New Production Validation and PPAP documentation submission to the costumer.
• Preparation of the line and documentation (CP, QIP, Failure catalogue etc.). in case of customer audit
• Presentation of our process and system during customer audit.
• Tracking of action plans from customer audits, internal audits.
• Member of the team for preparation or update of P-FMEA.
• Business trip to the customer if needed.
• Methodical support for LI and production in case of quality issue.
Cooperates with
• Business team in the specific department and with other department according to the needs.
• for new/updated processes and products
• Organization of external and internal sorting, in cooperation with the value stream owner and the quality manager, drive and define the quality improvement plan for the value stream to reach 3, 4 and 5 TEOA star leve
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