Bilingual (Fr/Eng) Employee Relations Specialists with HR degree - Night Shift

Entreprise :

Sitel Group devient officiellement Foundever™.

Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.

Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX. 

Poste :

Join Foundever Rabat as a Bilingual Employee Relations Specialist supporting an iconic global brand in the Canadian market.

In this role, you’ll be part of a dedicated HR support team helping employees with workplace questions, policy clarifications, and employment-related concerns. You’ll ensure each interaction is handled with empathy, accuracy, and professionalism, contributing to a positive employee experience across a fast-paced, people-focused environment.

You’ll have the opportunity to work closely with a diverse, international team, gaining exposure to North American HR practices and building your expertise in employee relations and global service delivery.

Main Responsibilities:

• Serve as the first point of contact for employees via phone and email.
• Offer clear and accurate information on HR policies, benefits, and procedures.
• Handle employee concerns with professionalism, empathy, and confidentiality.
• Escalate complex issues to the appropriate HR teams when needed.
• Identify trends in employee requests and suggest process improvements.

Profil recherché :

• Degree in Human Resources or a related field (required).
• Previous experience in Employee Relations or HR support is a plus.
• Fluent in French and English (spoken and written).
• Strong communication, listening, and problem-solving skills.
• Comfortable working night shifts and managing sensitive HR matters.

Social Benefits & Advantages:

• Permanent contract (CDI)
• Attractive salary
• Social security + private health insurance
• Certified training programs
• Company-provided transportation
• Career growth opportunities within a global organization