Entreprise :
IKEA is a global retailer known for affordable, modernist furniture designs and unique shopping experience. Founded in 1943 by Ingvar Kamprad in Sweden, IKEA started as a mail-order business and has grown to operate 473 stores in 63 countries as of May 2024. In Morocco, IKEA Concept is brought by Al-Homaizi Ltd that operates in three IKEA Markets – Kuwait, Jordan, and Morocco.
At IKEA -SYH MOROCCO, We have a passion for home furnishing and an inspiring shared vision: to create a better everyday life for the many people. This, together with our straightforward business idea, shared values, and a culture based on the spirit of togetherness, guides us in everything we do.
Our values are the compass that guides us in everything we do. Our culture is formed when we put these values into action. We are straightforward, innovative, creative, and common-sense problem-solvers. We’re constantly trying to find better ways to get things done and to bring out the best in ourselves and others. We strive for a nurturing environment that encourages the entrepreneurs in us.
At IKEA -SYH MOROCCO, we believe that business thrives in an inclusive and diverse environment. We are committed to fostering a workplace that celebrates differences, embraces individuality, and provides equal opportunities for all. Our team is composed of talented individuals from various backgrounds, and we believe that our diversity is our strength !
If you are looking for an environment where you can Learn, share and thrive, then you will enjoy being part of our Team !
NB: All candidate information will be treated with complete confidentiality, and personal data will remain confidential throughout the recruitment process.
We look forward to your application
Découvrez l’interview complète de Mouna ALAMI - People & Culture Manager - IKEA ici : https://www.rekrute.com/emplois-ce-sont-les-personnes-qui-font-toute-la-difference-ikea-en-est-convaincu-conseils-carriere-6590.html
Poste :
Missions principales :
En tant que Collaborateur Service Client, vous êtes un acteur essentiel de la satisfaction et de la fidélisation des clients IKEA.
Votre mission consiste à garantir une expérience fluide, simple et positive, de l’achat jusqu’après la vente.
Vos principales responsabilités :
- Accueillir les clients avec professionnalisme et bienveillance, en incarnant les valeurs IKEA.
- Accompagner les clients dans leurs demandes (échanges, remboursements, retours, réclamations, services de livraison ou montage).
- Assurer la bonne gestion des transactions et la tenue des caisses selon les procédures internes.
- Collaborer étroitement avec les équipes commerciales, logistiques et de sécurité pour résoudre les situations clients de manière rapide et efficace.
- Contribuer activement à l’amélioration continue du service client à travers des feedbacks constructifs.
Profil recherché :
Profil recherché :
- Formation Bac+2 ou plus en commerce, gestion, ou équivalent.
- Première expérience en relation client ou en environnement retail souhaitée.
- Excellente communication, sens du service et empathie naturelle.
- Esprit d’équipe, rigueur et capacité à gérer les priorités.
- Bonne maîtrise du français et de l’arabe ; anglais souhaité.