Holafly

Offres d'emploi chez Holafly

Head of Strategic Initiatives - Customer Experience & Operations

Head of Strategic Initiatives role at Holafly, a high-growth eSIM scale-up. Reporting to the CCXO, you'll own end-to-end execution of strategic projects across Customer Experience and Operations, combining management consulting-style problem-solving with genuine ownership and long-term impact. Requires 5-7 years of ex…

Publié a month ago

Senior Customer Journey Manager

Senior Customer Journey Manager at Holafly, a fast-growing eSIM scale-up. Own end-to-end customer journey strategy and operational excellence, leading insights, voice of customer programs, and continuous improvement initiatives. Drive KPIs through AI/automation and cross-functional collaboration. Individual contributo…

Publié a month ago

Head of Quality & Training – Global Customer Care Operations

Executive-level leadership position overseeing Quality Assurance and Training functions for a global 200+ agent customer care operation. This transformational role requires designing strategic QA frameworks aligned with COPC standards, implementing AI-driven quality tools, building scalable training infrastructure, an…

Publié 3 months ago