Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
Join Cloudbeds' Customer Success team as an Account Manager managing a portfolio of customers valued at $500,000–$1,000,000 USD. You will be the primary point of contact for assigned clients, guiding them through their customer journey and helping them achieve their success outcomes with our hotel management platform.
Main Responsibilities
- Define and work with customers to achieve their "success outcomes" using Cloudbeds software
- Identify upsell opportunities and implement proactive churn reduction strategies to achieve net dollar retention goals
- Act as the main point of contact for all Cloudbeds-related matters and escalate urgent support tickets
- Use a consultative approach to drive product engagement, customer stickiness, and package growth
- Analyze customer data to improve utilization and engagement; gather feedback for future product releases
- Manage customer escalations and serve as a strategic partner, leveraging hospitality industry knowledge to optimize product performance
What You Bring
- Exceptional communication and relationship-building skills with ability to influence at all organizational levels
- Deep understanding of customer concerns and ability to troubleshoot product-related issues
- Proven ability to manage multiple projects simultaneously with strong attention to detail
- Excellent listening, negotiation, and presentation skills; self-motivated and results-driven
- Experience managing accounts in the European hospitality market (significant plus)
- Fluency in both English and French is required
- Understanding of hospitality industry trends, strategies, and best practices
Why Join Cloudbeds
- Remote-first culture with a global team of 650+ across 40+ countries
- Work on AI-powered solutions transforming a trillion-dollar hospitality industry
- Fully paid parental leave, home office stipend, and professional development through Cloudbeds University
- Award-winning company: HotelTechAwards 2026 winner, Deloitte Technology Fast 500, Most Loved Workplace® Certified
Note: Applicants must be currently authorized to work in their location without requiring visa sponsorship.
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .