Customer Service Agent (Portuguese & English)

Casablanca, Casablanca-Settat, Morocco

Décryptage du poste par Postule AI

Résumé du rôle

Customer Service Agent position at NCC Casablanca, a finance-focused company. Requires fluency in Portuguese (C1) and English (B2) to provide multilingual support via chat, phone, and email. Ideal for detail-oriented professionals with strong communication skills. Offers permanent contract, competitive salary with growth potential, comprehensive benefits, and career development opportunities in a dynamic, ISO-certified organization.

Exigences clés (estimation)

Provide front-line customer support via live chats, phones, and emails with prompt response times
Resolve client issues and answer queries regarding products, platforms, and promotions accurately
Address customer feedback and complaints professionally while meeting expectations
Liaise with other departments to ensure timely resolution of client queries
Record, update, and maintain customer data and relevant information
Support administrative and documentation needs, including translation services

Compétences

Portuguese language fluency (C1 level)English language proficiency (B2 level)Excellent written and verbal communication skillsMicrosoft Office and basic computer proficiencyProblem-solving with logical and analytical approachCustomer service and interpersonal skillsTime management and organizational abilitiesConfidentiality and ethical conduct

Niveau estimé

Entry-level to junior position. While 1-2 years of customer service experience is desirable (especially in finance/Forex), the role is open to candidates with diploma-level education and strong language skills. Fast learners with no prior experience but excellent communication abilities may be considered.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI/CDD
Mode de travail: Sur site
Salaire: 7 000 MAD par mois
Niveau d'expérience: 0–1 an
Fonction: Service client / SAV
Secteur: Services financiers
Niveau d'études: Bac
Langues: Portugais, Anglais

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

We are seeking fast learners, meticulous, stoic, and disciplined professionals to join our customer service team. You will provide front-line support to our customers and ensure their satisfaction through professional and timely assistance.

Main Responsibilities

Provide front-line support to customers via live chats, phones, and emails promptly
Answer queries and resolve client issues regarding products, platforms, and promotions with accuracy
Address customer feedback and complaints professionally while meeting expectations
Liaise with other departments to ensure client queries are resolved in a timely manner
Record and update customer data and relevant information as necessary
Support documentation and administrative needs, including translation for customer announcements

Required Qualifications

Diploma or above
Fluent in Portuguese (C1) and English (B2) in written and verbal communication
Proficient in Microsoft Office and basic computer skills
Excellent communication and interpersonal skills
Logical and analytical approach to problem-solving
Strong ethics and ability to manage confidential information
Sharp time management skills and strong sense of responsibility
Willing to accept rotational shift work, including weekends

Desirable Experience

1-2 years of customer service experience, preferably in financial or Forex industry
Genuine interest in financial markets and client services
Strategic thinking with analytical problem-solving skills

What We Offer

Permanent contract with job security
Social benefits from day one (CNSS and AMO)
Attractive salary with increments every 6 months
Performance bonuses and rewards
Paid training and professional development
Health insurance with up to 85% reimbursement
Flexible work options (full-time or part-time)
Free language learning platform access
Weekly sports sessions with professional coach
Multiple work locations in Casablanca and Tangier
Young, dynamic, and close-knit team environment

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .