HCLTech

Business Analyst (Non-Voice)

Rabat

CDI / Temps pleinAnglaisOpérationsCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

Non-voice analyst role at HCLTech focused on business process improvement and optimization. Responsibilities include identifying root causes of issues, implementing solutions, creating detailed analyses and reports, and managing stakeholder relationships to enhance operational efficiency and customer satisfaction.

Vos missions

  • Identify root causes of ongoing issues and determine quick resolutions and enhancements for assigned tasks and projects
  • Implement best resolutions and enhancements to improve existing processes and procedures
  • Create precise and detailed analyses and reports to monitor business health
  • Develop business requirements to enhance process workflow functionality and customer experience
  • Manage client and internal business relationships to ensure smooth project progress

Profil recherché

  • You have strong analytical and problem-solving skills with attention to detail
  • You enjoy identifying inefficiencies and implementing process improvements
  • You can communicate effectively with clients and internal stakeholders
  • You are comfortable working in a BPO environment with multiple concurrent projects

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Job Summary

Improve business efficiency by identifying existing issues, optimizing activities, and implementing solutions and enhancements. Generate detailed reports and analyses to enhance processes and functionalities within assigned projects.

Key Responsibilities

  • Identify root causes of ongoing issues in existing processes and procedures, and determine quick resolutions and enhancements for assigned tasks and projects
  • Implement best resolutions and enhancements to improve existing processes and procedures within projects and the organization
  • Create precise and detailed analyses and reports to monitor business health and performance
  • Develop business requirements to enhance process workflow functionality and improve customer experience and satisfaction
  • Manage client and internal business relationships across assigned projects to ensure smooth progress and enhanced functionality

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