Associate Manager, Commercial Excellence & Sales Operations - North Africa

Casablanca, Casablanca-Settat

Publié il y a moins de 18 jours

Décryptage du poste par Postule AI

Résumé du rôle

Associate Manager role at BIC World focused on commercial excellence and sales operations across North Africa. Responsibilities span sales intelligence and performance management, CRM systems administration, order-to-cash operations, distributor management, trade investment coordination, and sales capability development. The role requires 5–10 years of FMCG experience, advanced Excel and Power BI skills, CRM platform expertise, and fluency in English, French, and Arabic. This is a strategic operations position supporting commercial teams through data-driven insights, process optimization, and cross-functional collaboration.

Exigences clés (estimation)

Develop and maintain sales dashboards, KPI reports, and performance scorecards using Power BI, Assabil, and Excel to support business reviews and executive reporting
Manage CRM data integrity, coordinate system updates, and drive Assabil platform adoption across North Africa markets
Coordinate order-to-cash processes, monitor service levels and case fill performance, and manage distributor inventory and replenishment planning
Support cash collection, validate commercial agreements, and process claims, rebates, and customer compensations in coordination with Finance
Coordinate promotional activities, trade investment programs, and budget management while evaluating promotional effectiveness and ROI
Support sales capability initiatives, training programs, incentive scheme design, and process excellence across the commercial organization

Compétences

Advanced Excel and Power BI proficiency with ability to develop automated dashboards and performance reportsCRM/SFA platform experience, specifically with Assabil or similar systemsSales performance management, forecasting, KPI tracking, and commercial operations expertiseData analysis and interpretation with ability to transform complex data into actionable insightsFluency in English, French, and ArabicStrong organizational skills and ability to manage large volumes of reporting and administrative activitiesStakeholder management and cross-functional collaboration capabilities

Niveau estimé

This role requires 5–10 years of professional experience in FMCG, with a minimum of 5 years specifically in sales administration, sales operations, sales intelligence, commercial excellence, or back office management. You should have demonstrated expertise in supporting commercial teams through reporting, performance management, and sales process optimization.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: full-time
Mode de travail: Sur siteConfiance 100%
Niveau d'expérience: 5–10 ansConfiance 95%
Fonction: Commercial / VenteConfiance 95%
Secteur: AgroalimentaireConfiance 85%
Niveau d'études: Licence / Bac+3Confiance 90%
Langues: Anglais, Français, ArabeConfiance 100%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About BIC World

Join BIC World, a community of brands dedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 75 years. We are committed to growing our iconic and innovative brands by reimagining everyday essentials in new, sustainable, and responsible ways.

Our culture encourages a "roll up your sleeves and get the job done" mindset, ensuring self-starters, problem solvers, and innovative thinkers can truly thrive.

Key Responsibilities

Sales Intelligence & Performance Management

Consolidate, maintain, and communicate commercial targets and KPIs across channels, markets, and sales teams
Develop, automate, and maintain sales dashboards and performance reports using Power BI, Assabil, RED, Excel, and other reporting tools
Monitor business performance across sales, distribution, execution, profitability, and market indicators
Analyze sales trends, identify performance gaps, and provide actionable recommendations to management

CRM & Sales Systems Management

Ensure accuracy, completeness, and integrity of customer master data, including segmentation, GPS coordinates, and outlet classifications
Centralize and coordinate all CRM update requirements, including portfolio changes, pricing updates, and promotional plans
Drive deployment, adoption, and continuous improvement of the Assabil CRM platform across North Africa markets
Monitor CRM compliance and data quality standards across the sales organization

Order-to-Cash & Commercial Operations

Coordinate customer ordering, shipping, and billing processes in collaboration with Supply Chain and Customer Service teams
Monitor service levels, case fill performance, and order fulfillment to ensure best-in-class customer experience
Analyze back orders and proactively coordinate corrective actions with Sales and Supply Chain teams

Distributor & Commercial Administration

Monitor distributor performance and stock management through regular reviews and inventory reconciliation
Support cash collection activities and follow-up of receivables to minimize overdue balances
Review and validate debit notes, claims, rebates, and commercial compensations against contractual agreements

Trade Investment & Promotion Management

Coordinate implementation of promotional activities and commercial programs in line with approved Trade Marketing calendars
Support calculation, validation, and communication of distributor compensations and rebates
Monitor trade investments and spending against approved budgets and investment frameworks

Sales Capability & Process Excellence

Support development and implementation of sales capability-building initiatives across North Africa
Coordinate training programs and development activities in partnership with Sales Leadership and HR
Drive adoption of sales processes, tools, and best practices while identifying continuous improvement opportunities

Required Qualifications

5–10 years of experience in FMCG environment, with minimum 5 years in Sales Administration, Sales Operations, Sales Intelligence, or Commercial Excellence
Business degree/diploma or advanced degree (Bac +4 minimum)
Advanced proficiency in Excel and Power BI; experience with CRM/SFA platforms required
Fluent in English, French, and Arabic

Key Skills & Attributes

Strong business acumen with results-oriented mindset and excellent analytical capabilities
Highly organized, rigorous, and able to manage multiple priorities autonomously
Strong attention to detail and accuracy in reporting, pricing, contracts, and CRM data management
Excellent communication and stakeholder management skills with ability to influence across functions
Strong problem-solving capabilities with proactive approach to identifying risks and implementing corrective actions
Continuous improvement mindset with focus on simplification, efficiency, and operational excellence

Additional Information

Ready to travel within the North African Cluster (up to 20% of the time)
Position based in Casablanca, Morocco

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

Voir les offres Commercial / Vente