Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
Job Description
We are seeking bilingual customer service representatives to handle incoming and outgoing calls from French and English-speaking customers. You will provide personalized support throughout the order cycle, ensuring customer satisfaction at every step.
Main Responsibilities
- Handle incoming and outgoing calls from French and English-speaking customers
- Process order-related queries including placing, tracking, amending, and cancelling orders
- Monitor delivery times and alert customers to any problems or delays
- Handle complaints or incidents relating to products or orders professionally
- Escalate complex cases to relevant departments (technical, logistics) and follow up until resolution
Required Profile
- Fluent in English and French with excellent oral and written communication skills
- Experience in a call centre or telephone customer relations (a major advantage)
- Good knowledge of telecoms products or services (boxes, SIM cards, subscriptions, etc.)
- Strong customer service skills, active listening, and stress management abilities
- Ability to multi-task and meet pre-established objectives
- Excellent organizational skills and sense of priorities
Benefits
- Paid training from the first day
- Open-ended contract (CDI) with social security coverage
- Attractive attendance bonus and uncapped performance bonuses
- Private health insurance with competitive reimbursement rates
- Free door-to-door transportation for shift ends
- Additional benefits including special events, fun activities, and company programs
Working Hours
24/7 shift availability required
Salary
Net salary plus bonuses – to be discussed
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .