Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
As an E-Chat Care Advisor, you will interact with customers via online chat to provide support, guidance, and troubleshooting for telecom services including mobile, TV, internet, and box. Your mission is to deliver a high-quality digital customer experience, resolve issues efficiently, and ensure customer satisfaction and loyalty.
Main Responsibilities
- Engage with customers through live chat to answer questions related to their services, account, and technical concerns
- Identify customer needs and provide clear, accurate, and personalized assistance to resolve inquiries in a timely manner
- Guide customers through troubleshooting steps for mobile, TV, internet, and box services using simple and effective explanations
- Handle customer complaints with professionalism and empathy, ensuring clear communication and appropriate follow-up
- Update customer information and accurately record all interactions in the CRM system
- Collaborate with technical, billing, and back-office teams when needed to ensure a seamless resolution process
- Meet care quality, resolution, and customer satisfaction targets set by the company
Required Profile
- Fluent in written and spoken English and French
- Excellent written communication skills (clarity, grammar, and speed)
- High school diploma or associate degree (Business, Communication, or equivalent)
- Experience in sales, customer service, or online chat support, preferably in a telecom or call center environment
- Strong sales and negotiation abilities
- Customer-focused and solution-oriented approach
- Ability to multitask and manage several conversations simultaneously
- Good computer literacy and knowledge of CRM or chat tools
Benefits
- Hourly rate paid training from the first month
- Open-ended contract and social security
- Attractive attendance bonus
- Private free health care with a very competitive rate
- Free door-to-door transportation for shift ends
- Multiple other benefits (special events celebrations, fun activities, Cnexia site life program)
Work Schedule
24/7 shift availability required
Compensation
Net salary plus bonuses - to be discussed
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .