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Bilingual Customer Service Agent (French/English) - Inbound/Outbound Calls


Décryptage du poste par Postule AI

Job Description

Following a quality training, you will handle inbound and outbound customer service calls with the following missions:

  • Detect customer needs to provide the right solutions
  • Develop and grow the customer portfolio
  • Market and promote products including Internet, fixed line, and TV services
  • Ensure additional sales and upselling opportunities
  • Advise customers on services and products
  • Propose upgrades after identifying customer needs

Required Profile

  • Fluently bilingual in English and French with excellent oral and written communication skills
  • Demonstrate competitive spirit, stamina, and commercial aggressiveness
  • Ability to multi-task and meet pre-established objectives
  • Excellent organizational skills and sense of priorities
  • Availability to work full time in 24/7 shift schedules

Benefits

  • Paid training from day one
  • Permanent contract (CDI) offering stability and security
  • Comprehensive social security coverage
  • Private health insurance with attractive reimbursement rates
  • Uncapped performance bonuses
  • Free transportation provided (door-to-door for night shifts)
  • Additional benefits: special events, fun activities, site life programs, conventions

At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, gender, nationality, age, citizenship, marital status, or disability.

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .