Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
Join a world-class multicultural environment that values bold ideas and offers numerous opportunities for career development. As a Bilingual Customer Retention Specialist, you will play a key role in maintaining customer satisfaction and loyalty.
Main Responsibilities
- Develop and implement personalized strategies to retain customers and reduce churn
- Handle inquiries and resolve issues in a timely and professional manner
- Promote relevant products and services that meet customer needs
- Maintain accurate records of customer interactions and feedback
- Collaborate closely with other departments to improve the overall customer experience
Required Profile
- Bachelor's degree or equivalent with at least 6 months of experience
- Excellent schedule flexibility to work 44 hours per week on a rotational basis (24/7 shifts)
- Excellent communication skills in English (both spoken and written)
- Strong persuasion and negotiation skills
- Empathy, patience, and problem-solving mindset
- Previous experience in customer service, retention, or sales is a plus
Benefits
- Paid training from day one
- Open-ended contract (CDI) offering stability and security
- Comprehensive social security coverage
- Private health insurance with attractive reimbursement rates
- Free door-to-door transportation (especially for night shifts)
- Uncapped performance bonuses
- Special events, fun activities, and company programs
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .