Généré automatiquement par Postule AI à partir de l’offre.
About the Role
IO Solutions Contact Center is expanding its team in Morocco and seeking bilingual Customer Service Specialists with a sales focus. In this role, you will handle customer relationships through chat and phone interactions, resolving issues, recommending products, and ensuring complete customer satisfaction. Strong written and verbal communication abilities in both English and French are required.
The company offers a structured advancement program designed to help employees progress in their careers through skill development, training, and potential promotion opportunities.
What We Offer
- Career growth and development with our Advancement program
- Full-time paid training to help you reach your potential
- Stability of employment, social benefits and stimulating performance premiums
- A diverse, equitable and family-friendly work environment
- CNSS + AMO + Private insurance
- Transport provided for each shift
- Base Salary + Hourly Bonus + Performance Bonus + Sales Bonus
Key Responsibilities
- Provide excellent customer service through chat and phone interactions
- Resolve customer issues and ensure complete satisfaction
- Actively promote and sell products or services
- Assist and advise customers with solutions adapted to their needs
- Maintain punctuality and respect for work schedules
Required Qualifications
- Excellent customer service with superb communication skills and a passion for helping people
- Strong written and verbal communication abilities in both English and French
- Strong enthusiasm and drive to actively promote and sell products or services
- Ability to work in a fast-paced, computer environment with strong organizational and time management skills
- Proven problem-solving skills and technical aptitude
Work Schedule
Full-time position with rotating shifts (12 PM - 5 AM). Evening and night shifts.
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .