Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
We are seeking a Bilingual Team Manager (French/English) to lead and coach a team of Customer Advisors in our Casablanca call center. This position operates 24/7 and requires strong leadership and performance management skills.
Main Responsibilities
- Coach and support a team of Customer Advisors in achieving their objectives
- Ensure the application of performance indicators and overall team performance, ensuring compliance with internal objectives
- Guarantee excellent and efficient quality of service provided to customers
- Ensure daily supervision of the team while guaranteeing excellent quality of response to all calls
- Continuously evaluate team performance, establish training needs and monitor career development
- Ensure team members' attendance and discipline
- Ensure the achievement of performance targets (Internal & External)
- Produce reports and statistics required to monitor business activity
What We Offer
- Open-ended contract and Social security
- Very enticing attendance bonus
- Private free health care with a very competitive rate
- Free door to door transportation for shift ends
- Multiple other benefits (special events celebrations, fun activities, Cnexia site life program, conventions, etc.)
Work Schedule
24/7 operations
Compensation
Salary and bonuses to be discussed
At Cnexia, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status or disability.
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .