Syntax is a leading Managed Cloud Provider for mission-critical enterprise applications. Since 1972, it has provided technology solutions and implements and manages ERP deployments (Oracle, SAP) in secure private, public or hybrid cloud environments.
Role overview
Syntax is seeking an SAP IBP professional to support global clients through application maintenance, incident resolution and day-to-day production support. The role provides ongoing support for SAP Integrated Business Planning environments, helping ensure stable operations, effective issue resolution and reliable system performance.
Key responsibilities
- Analyze, triage and resolve SAP IBP technical and functional incidents within agreed SLA timelines.
- Manage tickets throughout their lifecycle using tools such as ServiceNow, Jira, Remedy or similar platforms.
- Monitor IBP batch jobs, data integration tasks and background planning runs to ensure successful execution.
- Troubleshoot and escalate job failures, interface issues and system errors promptly.
- Support rotational shifts and on-call coverage to maintain continuous support for global operations.
- Assist with system health checks, master data maintenance and minor configuration updates under senior guidance.
Required qualifications
- Bachelor's degree or equivalent qualification.
- 3–6 years of hands-on experience in SAP application support or AMS environments, with a primary focus on SAP IBP.
- Experience supporting SAP IBP across areas such as Demand, Supply, Inventory Optimization, S&OP, Response & Supply, or Control Tower.
- Strong understanding of SAP IBP configuration concepts, including planning areas, key figures, time profiles and version management.
- Experience with CI-DS / SDI data integration.
- Knowledge of statistical forecasting and basic supply chain planning processes.
- Practical experience monitoring SAP background jobs, reviewing error logs and troubleshooting failed data interfaces.
- Experience using ITSM or ticketing tools such as ServiceNow or Jira.
- Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
- Clear written and verbal communication skills in English.
- Customer-focused, adaptable and able to work effectively in a team environment.
- Willingness to work in rotational shifts to support global business coverage.
Preferred qualifications
- Experience in production support or AMS delivery within a global SAP environment.
- Exposure to incident management, recurring issue resolution and operational support best practices.
- Familiarity with documenting processes, maintaining knowledge articles and improving support efficiency.
- An appreciation for innovation, continuous improvement and modern delivery approaches, including automation and AI-enabled services.
Education and certifications
- Any graduate degree accepted; a degree in supply chain, business, information systems or a related field is an asset.
- SAP IBP certification or related SAP certification is preferred.
- Additional training in supply chain planning, analytics or IT service management is a plus.
Why Syntax?
- Competitive, above-average compensation.
- Opportunity to work from abroad from time to time.
- Flexible working time models and home office.
- Attractive benefits, e.g. company pension scheme or various health offers.
- Open feedback culture, flat hierarchies and a motivated team.
- Individual career planning with continuous training and coaching on the job.
Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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