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About the Role
Join Swissport, a global leader in aviation services, as a Passenger Services Coach. You will be responsible for developing the competence and confidence of Passenger Services Agents, ensuring they perform standard procedures safely and effectively. This is a critical role in maintaining operational excellence across our aviation services.
Your Responsibilities
- Coach and mentor Passenger Services Agents on job functions including Check-in systems, TKT, Altea, Gonow, and EZY platforms
- Deliver effective feedback and assessments to support employee development and performance improvement
- Ensure employees maintain safe working practices, proper use of PPE, and adherence to standard operating procedures (SOP)
- Guide employees through practical application of classroom theory and create situational awareness for new team members
- Maintain high standards of conduct, attendance, and incident-free operations as a role model
- Work a minimum of 5 days per week within the operation to support ongoing coaching activities
Your Profile
- Minimum Bac +2 or equivalent qualification with relevant aviation experience
- 1 to 2 years of experience in the aviation industry
- Proficiency in French and English (Arabic or other languages are advantageous)
- Strong written and verbal communication skills
- Certified agent with minimum 12 months performing job functions
- Excellent organizational skills and industry knowledge
- Proven ability to deliver feedback and assessments effectively
What We're Looking For
- A good role model who practices safe working operations and maintains high standards
- Proactive individual with strong communication and coaching abilities
- Someone with a clean attendance record and incident/accident-free history
- Commitment to maintaining OJC certification and continuous professional development
Why Join Swissport?
At Swissport, we are driven by our core values: Show You Care, Do the Right Things, and Win as a Team. We believe our people differentiate us from the competition. We are committed to diversity, equal opportunity, and creating an inclusive workplace where all qualified applicants receive fair consideration.
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