Customer Service Agent (English) - Tangier

Décryptage du poste par Postule AI

Résumé du rôle

BeLOCUM, a fast-growing digital platform specializing in replacement management, is seeking an English-speaking Customer Service Agent in Tangier. The role involves handling customer inquiries across multiple channels, ensuring high satisfaction levels, and collaborating with internal teams. Candidates need a Bachelor's degree, minimum 2 years of customer service experience, and native-level English proficiency. The position offers a competitive salary of 6000 MAD net plus commissions, with 2 days off per week in a dynamic, growing environment.

Exigences clés (estimation)

Handle customer inquiries via phone, email, and chat in a timely and professional manner
Provide appropriate solutions to customer needs in line with company policies and procedures
Ensure accurate follow-up of customer requests and maintain high customer satisfaction levels
Collaborate with internal teams (Operations, IT, Talent Management) to resolve complex cases
Contribute to continuous improvement initiatives and meet response time targets and quality standards

Compétences

Native or near-native level of English (spoken and written)Minimum 2 years of experience in customer service or client supportProficiency in CRM tools and digital platformsExcellent communication and active listening skillsStrong organizational and time-management abilitiesEffective problem-solving skills and attention to detailCustomer-oriented mindset with strong service culture

Niveau estimé

This position requires a minimum of 2 years of experience in customer service, client support, or a similar role, placing it at the early-to-mid career level where foundational skills are established.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI/CDD
Mode de travail: Sur site
Salaire: 6 000 MAD / monthly
Niveau d'expérience: 1–3 ans
Fonction: Service client / SAV
Secteur: Centres d’appel / BPO
Niveau d'études: Licence / Bac+3
Langues: Anglais

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About BeLOCUM

BeLOCUM is a fast-growing company specializing in replacement management through an innovative digital platform. Committed to service excellence and customer satisfaction, BeLOCUM relies on dedicated teams and efficient processes to deliver a high-quality customer experience.

As part of the expansion of our Customer Service Department, we are seeking a Customer Service Agent (English-speaking only) based in Tangier.

Key Responsibilities

As a Customer Service Agent, you will serve as a primary point of contact between the company and its clients, ensuring a professional, efficient, and customer-focused service.

Handle customer inquiries via phone, email, and chat in a timely and professional manner
Understand customer needs and provide appropriate solutions in line with company policies and procedures
Ensure accurate follow-up of customer requests and maintain a high level of customer satisfaction
Collaborate with internal teams (Operations, IT, Talent Management) to resolve complex cases
Contribute to continuous improvement initiatives aimed at enhancing the customer experience
Meet response time targets and quality standards

Profile Requirements

Bachelor's degree (or equivalent) in business, management, communication, or a related field
Minimum 2 years of experience in customer service, client support, or a similar role
Native or near-native level of English (spoken and written)
Proficiency in CRM tools and digital platforms

Core Skills and Competencies

Excellent communication and active listening skills
Strong organizational and time-management abilities
Effective problem-solving skills and attention to detail
Customer-oriented mindset with a strong service culture
Ability to work collaboratively within a team and across departments

Why Join BeLOCUM?

Be part of a structured and rapidly growing organization
Work in a professional, dynamic, and collaborative environment
Contribute to innovative projects and continuous improvement initiatives
Enjoy a full-time permanent position with competitive working conditions
2 Days OFF per week

Compensation

6000 MAD Net + Commissions

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .