Bilingual Customer Service and Sales Specialist (English & French)

Décryptage du poste par Postule AI

Résumé du rôle

IO Solutions Contact Center is hiring bilingual Customer Service and Sales Specialists in Rabat, Morocco. This role combines customer support with sales, handling customer interactions via chat and phone in both English and French. The position offers career advancement opportunities, paid training, social benefits, transport, and performance-based bonuses. Candidates must have excellent communication skills in English and French, customer service orientation, and sales enthusiasm. The role requires working evening/night shifts (12 PM - 5 AM).

Exigences clés (estimation)

Handle customer relationships through chat and phone interactions in English and French
Resolve customer issues with attentive, courteous, and efficient service delivery
Actively promote and sell products or services to customers with enthusiasm and drive
Assist and advise customers with solutions adapted to their specific needs
Ensure appropriate follow-up to confirm complete customer satisfaction

Compétences

Excellent written and verbal communication skills in both English and French (bilingual required)Strong customer service orientation with a passion for helping peopleSales enthusiasm and ability to actively promote products or servicesAbility to work in a fast-paced, computer environment with strong organizational skillsProven problem-solving skills and technical aptitudeTime management skills and punctuality with respect for work schedules

Niveau estimé

This position appears suitable for entry-level to early-career professionals, as the company provides full-time paid training and emphasizes teaching employees everything needed to succeed, with no specific years of experience mentioned.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI/CDD
Mode de travail: Sur site
Niveau d'expérience: 0–1 an
Fonction: Service client / SAV
Secteur: Centres d’appel / BPO
Langues: Anglais, Français

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

IO Solutions Contact Center is expanding its team in Morocco and seeking bilingual Customer Service Specialists with a sales focus. In this role, you will handle customer relationships through chat and phone interactions, resolving issues, recommending products, and ensuring complete customer satisfaction. Excellent written and verbal communication skills in both English and French are required.

The company offers a structured advancement program designed to help employees progress in their careers through skill development, training, and potential promotion opportunities.

What We Offer

Career growth and development with our Advancement program
Full-time paid training to help you reach your potential
Stability of employment, social benefits (CNSS + AMO + Private insurance), and performance bonuses
Transport provided for each shift
A diverse, equitable, and family-friendly work environment
Competitive compensation: Base Salary + Hourly Bonus + Performance Bonus + Sales Bonus

Key Responsibilities

Provide excellent customer service through chat and phone interactions
Resolve customer issues with attentive, courteous, and efficient service
Actively promote and sell products or services with enthusiasm
Assist and advise customers with solutions adapted to their needs
Ensure appropriate follow-up to confirm complete customer satisfaction

Required Qualifications

Excellent written and verbal communication skills in both English and French
Strong customer service orientation with a passion for helping people
Enthusiasm and drive to actively promote and sell products or services
Ability to work in a fast-paced, computer environment
Strong organizational and time management skills
Proven problem-solving skills and technical aptitude
Punctuality and respect for work schedules

Work Schedule

Full-time position with rotating evening/night shifts (12 PM - 5 AM)

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .