Customer Success & Renewals Manager

About the Role

BRIXIO, a Cloudflare Authorised Service Delivery Partner and part of the Equans/Bouygues group, is seeking a Customer Success & Renewals Manager to own the commercial health and long-term development of our managed service and support portfolio. This newly created role offers genuine ownership to build processes, governance and structure for BRIXIO's customer success and renewal function.

Key Responsibilities

• Own the consolidated renewal calendar across Cloudflare subscriptions and BRIXIO service contracts, leading proactive renewal planning and client conversations
• Build and maintain account-health views using service performance, ticket trends, incidents and stakeholder engagement; identify at-risk accounts and coordinate recovery plans
• Convert completed Cloudflare implementation projects into ongoing support and managed-service relationships through structured pipeline management and commercial proposals
• Prepare and lead Quarterly Business Reviews for major accounts, establishing appropriate governance rhythms across the portfolio
• Identify expansion opportunities based on client needs and work with the sales team to progress them while managing smaller opportunities directly
• Maintain accurate account, renewal and pipeline information in Zoho CRM and BrixioOne, establishing scalable processes for portfolio growth

Required Experience & Skills

• 4+ years in Customer Success, Account Management, Service Delivery Management or comparable client-facing commercial role in technology services
• Demonstrable experience owning renewals and retention with measurable commercial outcomes
• Background in MSP, managed security provider, systems integrator, consultancy or SaaS environment with recurring revenue
• Confidence with contracts, pricing, service entitlements and SLAs
• Full professional fluency in French and English (written and spoken) is essential
• Working understanding of DNS, CDN, WAF, DDoS mitigation and Zero Trust, or ability to develop this knowledge quickly
• Strong organisational skills, commercial confidence and ability to work credibly with technical stakeholders and operations teams

First 90 Days Priorities

• Establish portfolio baseline for every managed service and support contract
• Create consolidated 12-month renewal calendar for Cloudflare subscriptions and BRIXIO services
• Build qualified project-to-service conversion pipeline from recently completed projects
• Take ownership of prepaid and on-demand service contracts to improve utilisation
• Establish Quarterly Business Review cycle and reporting structure for major accounts

Why Join BRIXIO?

• Build and shape a customer success function from the ground up with genuine ownership
• Work with substantial enterprise and public-sector clients across Europe, the Gulf and Asia
• Access Cloudflare product training, Cloudflare University and funded certification
• Develop towards broader account leadership and opportunities within the Equans commercial organisation