Bilingual Customer Support Agent (English & German)

Casablanca, Casablanca-Settat

Publié il y a moins de 12 jours

Décryptage du poste par Postule AI

Résumé du rôle

Customer support agent position requiring fluent bilingual proficiency in English and German (B2–C1 level). Role involves providing multichannel support (voice, chat, email) with initial focus on voice communications. Full-time, on-site position in Casablanca with indefinite-term contract, 3-month probation, and 2-week training program. Shift-based schedule from 09:00–21:00, Monday to Sunday with 2 days off weekly.

Exigences clés (estimation)

Deliver customer support via voice, chat, and email channels with emphasis on voice communications
Handle customer inquiries and resolve issues professionally and proactively
Maintain high service standards across all multichannel communication platforms
Adapt to shift-based schedules and collaborate effectively with team members
Apply training and continuously improve customer service delivery

Compétences

Fluent English and German communication (B2–C1 level minimum)Strong interpersonal and customer service skillsAdaptability and willingness to learnProfessional and proactive work attitudeMultichannel support capability (voice, chat, email)

Niveau estimé

No specific experience level is required; the role welcomes candidates with strong language skills and customer service aptitude. Training is provided to ensure success in the role.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI/CDD
Mode de travail: Sur siteConfiance 95%
Fonction: Centre d’appel / BPOConfiance 95%
Secteur: Centres d’appel / BPOConfiance 90%
Langues: Anglais, AllemandConfiance 95%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

Join our dynamic customer support team and deliver outstanding service to our clients. We are seeking fluent bilingual professionals in English and German to provide multichannel customer support in a professional and supportive environment.

Main Responsibilities

Provide customer support via voice, chat, and email channels with initial focus on voice communications
Handle customer inquiries and resolve issues professionally and proactively
Maintain high service standards across all communication channels
Adapt to shift-based schedules and work collaboratively with team members

Required Profile

Fluent in both English and German at B2–C1 level minimum
Strong communication skills in both languages
Adaptability and willingness to learn
Professional and proactive attitude

What We Offer

Indefinite-term contract with 3-month probation period
Comprehensive 2-week structured training program
On-site position at our Casablanca office
Shift-based schedule: 09:00–21:00, Monday to Sunday (2 days off per week)
Fixed salary plus benefits

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

Voir les offres Centre d’appel / BPO