Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
Join a fast-growing boutique fitness studio group based in Berlin as a Remote Customer Support Specialist. You'll be the friendly, reliable point of contact for members and support on-site trainers, working flexible hours outside regular business times.
What You'll Do
- Serve as the primary contact for members with questions about bookings, account issues, refunds, and similar requests
- Support on-site trainers with occasional urgent requests
- Communicate exclusively in writing via chat, WhatsApp, and email—no phone calls required
- Represent the brand's warm, down-to-earth tone in every member interaction
What We're Looking For
- Excellent written English communication skills
- Genuine empathy and strong people instincts; ability to read tone and respond with warmth to frustrated messages
- Good independent judgment and comfort making sensible decisions without constant approval
- Reliability and strong sense of ownership in a small, remote-first team
- Flexibility to work early mornings, evenings, and weekends as needed
- German language skills are a plus but not required
No specific software experience is required—full training will be provided.
What's on Offer
- Fully remote position with flexible scheduling within coverage windows
- Growth opportunity with increasing responsibility as the company scales
- Supportive, founder-led team environment
Schedule
Coverage is mainly needed during early mornings, evenings on weekdays, and weekends. Exact shifts will be discussed based on your availability.
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .