CXG

Data Quality & Operations Lead

Maroc

CDI / Temps pleinTélétravailLicence / Bac+3AnglaisData / BIRetail / Grande distribution

L’essentiel du poste

Résumé par Postule AI

CXG seeks a Data Quality & Operations Lead to oversee resource planning and quality standards for a 30+ person team of validators across MEA, Americas, and Europe. This role combines operational leadership, data quality management, and team development, requiring 3-5 years of experience in quality control, compliance, or project management. The ideal candidate will ensure data integrity for insights delivered to 200+ luxury brands while managing budgets, compliance, and continuous improvement initiatives.

Vos missions

  • Lead and manage a team of 30+ external validators across three regions (MEA, Americas, Europe), overseeing resource allocation, forecasting, and budget management.
  • Implement and maintain data quality standards, SOPs, KPIs, dashboards, and compliance checks across the fieldwork value chain.
  • Conduct rigorous quality control checks, identify risks early, and resolve data quality issues through process improvement and stakeholder collaboration.
  • Recruit, onboard, certify, and train internal and external resources while engaging and retaining a network of freelancers.
  • Deliver regular dashboards and quarterly reports on quality metrics to internal and external stakeholders, driving continuous improvement initiatives.

Profil recherché

  • You have proven experience managing remote or offsite teams, particularly freelancers, and thrive in multicultural environments.
  • You are detail-oriented, highly organized, and excel at managing complex, time-sensitive work across multiple stakeholders.
  • You have knowledge of luxury and retail industries and understand how data is defined and used in these sectors.
  • You are proactive, collaborative, and possess the highest level of integrity with strong problem-solving capabilities.
  • You have experience with AI, automation, or data visualization tools and are eager to drive innovation.

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About the Role

Join CXG's Resource Planning department as a Data Quality & Operations Lead. You will safeguard the integrity and quality of insights delivered to 200+ luxury and premium brands worldwide. Reporting to the Chief of Operation Excellence, you will lead a team of 30+ external validators across three markets: MEA (including North Africa), Americas, and Europe.

Key Responsibilities

Resource Allocation

  • Forecast operational volumes and ensure resources are allocated to deliver missions on time, within budget, and to quality standards.
  • Assign and oversee validation and translation work aligned with client requirements and project schedules.
  • Recruit, onboard, certify, and train internal and external resources within company budgets.
  • Own the department budget, including resource payments, project reconciliation, and process optimization.

Data Quality & Compliance

  • Implement and maintain SOPs, data standards, checklists, guidelines, and templates across the fieldwork value chain.
  • Set up KPIs, dashboards, triggers, and quality checks to protect data integrity.
  • Ensure compliance with data privacy policies and resource rotation rules.

Quality Control

  • Run rigorous checks on team output, identify risks early, and resolve quality issues promptly.
  • Partner with Data Analytics, Insights, and Commercial teams on calibration processes.
  • Deliver regular dashboards and quarterly quality reports to stakeholders.

People & Partnership

  • Engage, develop, and retain a network of 30+ freelancers with strong quality commitment.
  • Work closely with Customer Relationship Managers on program deliverables and training.

Impact & Innovation

  • Lead data quality issue resolution through process improvement and better data integration.
  • Introduce new tools, processes, and best practices, including AI-driven developments.
  • Support cross-functional improvement initiatives.

What You Bring

  • 3 to 5 years of experience in Data Quality, Quality Control, Compliance, or Project Management.
  • Experience managing remote or offsite teams, ideally including freelancers.
  • Knowledge of research methods, statistical analysis, and strong problem-solving skills.
  • Fluent English (verbal and written); additional languages are a plus.
  • Proficiency in Microsoft Office; experience with Power BI or Tableau appreciated.
  • Experience in AI and automation is an added advantage.
  • Familiarity with luxury and retail industries is appreciated.
  • Highly organized, able to multitask, and manage detailed, time-sensitive work.
  • Bachelor's degree in Business Administration, Management, or related field.

Why Join CXG?

  • Work with prestigious luxury brands and shape quality standards trusted by 200+ companies.
  • Lead an international team across three regions.
  • Drive innovation, including AI-led quality initiatives.
  • Enjoy professional development and growth opportunities in a global, multicultural team.

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