Delivery Lead - Program & Project Management

Casablanca, Casablanca-Settat

Publié il y a moins de 231 jours

Décryptage du poste par Postule AI

Résumé du rôle

Senior leadership role managing end-to-end delivery of projects and programs within a banking/payments domain. The Delivery Lead operates as a Player-Manager, balancing hands-on project leadership with team management of Project Managers and Product Consultants. Responsibilities span program delivery ownership, presales support, resource forecasting, risk management, and cross-functional stakeholder collaboration. Requires 5-10 years of program/project management experience, strong banking domain knowledge, and fluency in Arabic, English, and French.

Exigences clés (estimation)

Own full end-to-end delivery of projects and programs, ensuring on-time, on-scope, and on-budget execution
Lead presales activities by providing delivery expertise for solution design, effort estimation, and SoW development
Manage resource forecasting, utilisation, and revenue alignment across assigned programmes
Lead and mentor a team of Project Managers and Product Consultants, fostering accountability and high performance
Identify, mitigate, and escalate project risks proactively while ensuring clear stakeholder communication
Enforce standardised delivery processes and change management across all projects

Compétences

Program and project management with proven delivery track recordResource forecasting, budgeting, and financial acumenRisk management and proactive problem-solvingTeam leadership and people management experienceDelivery methodologies expertise (Agile, Waterfall, hybrid)Change management and process standardisationStakeholder and cross-functional collaborationBanking domain knowledge in payments and digital solutions

Niveau estimé

Senior-level role requiring 5-10 years of proven program delivery, project management, or PMO leadership experience. Candidates should demonstrate established track record in managing complex projects, leading teams, and delivering results in banking/payments domain with expertise in resource forecasting and risk management.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI / Temps plein
Mode de travail: Hybride
Fonction: OpérationsConfiance 90%
Secteur: BanqueConfiance 95%
Niveau d'études: Licence / Bac+3Confiance 70%
Langues: Anglais, Français, ArabeConfiance 100%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

Job Purpose

The Delivery Lead is accountable for end-to-end delivery of projects and programs within a region, ensuring consistency in execution, adherence to scope, and alignment with strategic business goals. This role emphasises empowerment, ownership, and accountability, requiring proactive decision-making, resource optimisation, and cross-functional leadership. Operating as a Player-Manager, you will actively lead key projects while managing a team of Project Managers and Product Consultants.

Work Arrangement

Hybrid working model: on-site three days per week (Tuesday, Wednesday, Thursday). Up to 50% international travel required.

Key Responsibilities

Program & Project Delivery Ownership

Own full end-to-end delivery of projects within assigned program, ensuring on-time, on-scope, and on-budget execution
Establish and drive best practices in project execution, ensuring alignment with organisational goals
Provide guidance to Project Managers on risk identification and mitigation before impact on delivery

Presales Support

Lead presales activities by providing expert delivery input into solution design and delivery approach
Develop accurate effort estimates, resourcing plans, and implementation timelines for commercial proposals
Create and validate detailed Scopes of Work, clearly outlining assumptions, deliverables, risks, and dependencies
Participate in RFx processes (RFI, RFP, RFQ) with Sales, Product, and Technical teams

Standardised Delivery Process & Change Management

Ensure consistent application of delivery processes across the program
Enforce Change Management processes from project scoping to final delivery
Drive continuous improvement initiatives to optimise delivery efficiency

Resource Management & Revenue Forecasting

Ensure revenue forecasts are met as per agreed budget
Align reported actuals (timesheets) with resource forecast inputs
Proactively report risks around revenue deviation to VP of Delivery
Optimise resource utilisation across assigned programmes and act as escalation point for resource conflicts

People Leadership & Team Empowerment

Actively manage key projects while leading a team of Project Managers and Product Consultants
Provide mentorship, guidance, and career development opportunities for direct reports
Foster a culture of accountability, ownership, and high performance within the delivery team

Stakeholder Management & Collaboration

Partner with Account Managers, Sales, and Business Support to align project execution with customer expectations
Act as key escalation point for project-related challenges, ensuring swift resolution
Strengthen cross-functional collaboration to drive customer success and long-term partnerships

Critical Competencies

Empowerment & Ownership: Takes full responsibility for project and program outcomes while empowering teams to make decisions
Strategic Leadership & Problem-Solving: Balances big-picture thinking with hands-on project management using data-driven insights
Collaboration & Stakeholder Engagement: Works effectively with internal teams and external customers to drive aligned execution
Decision-Making & Change Management: Proactively drives decisions supporting project success and champions structured change management processes

Qualifications & Experience

Strong domain banking knowledge essential across payment and digital solutions
Proven experience in program delivery, project management, or PMO leadership
Strong background in resource forecasting, risk management, and stakeholder collaboration
Demonstrated leadership experience managing direct reports, including Project Managers and Consultants
Expertise in delivery methodologies (Agile, Waterfall, or hybrid models)
Experience in change management and process standardisation across multiple projects or regions
Strong financial acumen to manage budgets, forecasting, and cost control
Fluency in Arabic, English, and French

Success Metrics

Projects delivered on time, within scope, and within budget
Adherence to standardised delivery processes and change management best practices
Efficient resource utilisation and forecasting accuracy
Employee satisfaction, retention, and performance of direct reports
Quality stakeholder engagement, issue resolution effectiveness, and customer satisfaction scores

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