Employee Experience & Lifecycle Management Specialist - MENA

Morocco

Décryptage du poste par Postule AI

Résumé du rôle

RemotePass seeks an Employee Experience & Lifecycle Management Specialist for the MENA region to support existing employees throughout their employment journey. This fully remote role requires 2-3+ years of HR Operations or Employee Experience experience, with a focus on managing employee requests, documentation, contract coordination, and ensuring compliance across multiple jurisdictions. Arabic reading ability is required; GCC country experience is highly preferred.

Exigences clés (estimation)

Serve as primary contact for employees, responding to HR and employment queries via ticketing system and supporting requests throughout their lifecycle
Manage and coordinate expense requests, document requests, contract amendments, and renewals while ensuring accuracy and compliance
Maintain accurate employee records and documentation across HRIS systems, ensuring compliance with local requirements
Identify operational trends and recurring queries to improve processes, policies, and documentation while supporting EX team projects
Escalate complex issues to appropriate internal teams and maintain professional communication with employees across different time zones

Compétences

HR Operations and employee lifecycle management experience (2-3+ years)Proficiency with HRIS, ticketing systems, and HR collaboration toolsStrong organizational and multitasking skills with excellent attention to detailExcellent written and verbal communication in English; Arabic reading requiredProblem-solving skills and ability to manage multiple employee requests simultaneouslyKnowledge of employment operations, HR processes, and international employee documentation

Niveau estimé

This role requires 2-3+ years of professional experience in HR Operations, Employee Experience, or employee lifecycle management. You should have demonstrated expertise in managing employee requests, HR documentation, and employment operations in international contexts.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: full-time
Mode de travail: Télétravail
Niveau d'expérience: 1–3 ans
Fonction: Ressources humaines
Secteur: Informatique / IT
Langues: Anglais, Arabe

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About RemotePass

RemotePass is a leading global platform transforming how businesses access and manage top talent. Recognized as one of G2's Top 100 Fastest Growing Software Products, we streamline global hiring, onboarding, payroll, and compliance to empower organizations to build high-performing remote teams.

About the Role

We seek a proactive, detail-oriented professional with 2-3+ years of HR Operations or Employee Experience experience. You will support employees throughout their lifecycle, manage employment-related requests, and ensure smooth operations across multiple jurisdictions. Experience with GCC countries is highly preferred; Arabic reading ability is required, with strong communication skills as an advantage.

Main Responsibilities

Employee Support & Lifecycle Management

Serve as primary contact for employees, responding to HR and employment queries via ticketing system
Support employee requests throughout their employment lifecycle, including expense and document requests
Coordinate contract amendments and renewals, ensuring timely completion and compliance
Escalate complex issues to appropriate teams (EX, Payroll, Legal) and maintain professional communication

Administration & Organization

Manage open tickets with timely responses, accurate prioritization, and follow-up
Maintain accurate, complete employee records and documentation across HRIS and internal systems
Ensure compliance with applicable local requirements and support documentation organization

Process Support & Continuous Improvement

Assist with operational tasks and process execution for smooth team workflows
Identify recurring queries and trends to improve processes, policies, and documentation
Support EX team projects and initiatives to enhance overall employee experience

Team Alignment & Growth

Collaborate with Employee Experience team on daily operations and projects
Maintain strong relationships with cross-functional teams and external stakeholders
Take ownership of assigned tasks with timely resolution and effective follow-up

Required Skills & Experience

2-3+ years in HR, HR Operations, Employee Experience, or employee lifecycle management
Familiarity with employment operations, HR processes, and international employee documentation
Strong organizational and multitasking skills with excellent attention to detail
Excellent written and verbal communication in English; Arabic reading required
Proficiency with HRIS, ticketing systems, and HR collaboration tools
Problem-solving skills and ability to manage multiple requests simultaneously
Comfortable in fast-paced, fully remote environment across different time zones
Proactive, service-oriented mindset with genuine interest in people operations

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .