Customer Support Consultant (English C1) - Hospitality Sector

About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw across 30+ countries since 2010. We deliver secure customer and technical support in 60 languages across diverse industries.

The Role

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual environment while working from home. You'll unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Main Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Handle sensitive customer data with care and security
• Maintain deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists
• Keep up with evolving tools and technology

What You Need

• Excellent English skills (C1 level for spoken and written)
• At least 6-12 months of experience in a customer support role
• Strong analytical thinking and research skills
• Experience in the travel industry
• Positive, proactive, and responsible attitude
• Personal computer with at least 8GB RAM and stable internet (minimum 50 Mbps download, 40 Mbps upload)

Nice to Have

• Experience in hospitality

Benefits

• Flexible schedule
• Fully remote work opportunity
• Inclusive international environment
• Compensation in USD
• Referral rewards program
• Balance between workload and personal time with internal health policy
• Responsive leadership focused on your development
• Self-development opportunities
• Trust-based culture with no time-tracking requirements

Note: Benefits may vary depending on engagement terms. Employees and independent contractors may have different eligibility for certain benefits.