Female Customer Service Representative - Remote

Casablanca, Casablanca-Settat

Publié il y a moins de 27 jours

Décryptage du poste par Postule AI

Résumé du rôle

Allowin seeks talented female customer service representatives for a remote position supporting a UK-based website. The role involves handling customer inquiries via email, phone, and chat with rotational shifts. Candidates need excellent English proficiency, professional communication skills, and flexibility. BAC+2 education and 1-3 years of experience preferred. Salary ranges from 6,000-8,000 DHS monthly with performance bonuses.

Exigences clés (estimation)

Handle customer queries via email, phone, and chat with professionalism and courtesy
Provide exceptional customer support and resolve issues efficiently
Work rotational shifts including occasional 12-9 PM evening shifts
Maintain high service standards and contribute to team performance goals
Communicate effectively with customers in English both written and verbally

Compétences

Excellent English communication skills (written and spoken)Customer service expertise and problem-solving abilitiesProfessional communication and courtesy in handling queriesFlexibility and adaptability to rotational shift schedulesMulti-channel support capability (email, phone, chat)

Niveau estimé

Beginner to early-career level requiring 1-3 years of proven customer service experience. Prior experience is advantageous but not mandatory for qualified candidates with strong communication skills.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI
Mode de travail: TélétravailConfiance 95%
Salaire: 6 000 – 8 000 dh par moisConfiance 90%
Niveau d'expérience: 1–3 ansConfiance 90%
Fonction: Centre d’appel / BPOConfiance 95%
Secteur: Centres d’appel / BPOConfiance 90%
Niveau d'études: Bac+2 (BTS / DUT / DEUG)Confiance 85%
Langues: AnglaisConfiance 95%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

Join our UK-based website team as a Customer Service Agent providing exceptional support through email, phone, and chat. This is a remote position ideal for dynamic communicators passionate about delivering outstanding customer service.

What We Offer

Vibrant work culture focused on growth and excellence
Supportive team environment
Career development opportunities within a well-known organization
Performance-based bonuses in addition to base salary

Key Responsibilities

Handle customer queries via email, phone, and chat with professionalism and courtesy
Provide exceptional customer support and resolve issues efficiently
Work rotational shifts, including occasional 12-9 PM shifts
Maintain high service standards and contribute to team excellence

Requirements

Excellent command of English, both written and spoken
Proven customer service experience is advantageous but not required
Ability to handle queries professionally and courteously
Flexibility to work rotational shifts
BAC+2 education level or equivalent

Position Details

Location: Remote (UK-based candidates preferred)
Shifts: Rotational with possibility of 12-9 PM shift once weekly
Salary: 7,500 DHS per month plus performance-based bonuses

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

Voir les offres Centre d’appel / BPO