Field Service Engineer – Food Sorting Systems

Casablanca, Casablanca-Settat, Morocco

Décryptage du poste par Postule AI

Résumé du rôle

TOMRA Food seeks an experienced Field Service Engineer to support food sorting system operations across Morocco. The role combines commissioning, maintenance, repair, and customer training with 80–90% travel. Requires a Bachelor's in Mechanical/Electro-Mechanical Engineering, electrical installation qualification, proven industrial maintenance experience, and fluency in Arabic and English. Offers competitive benefits including performance bonus, flexible hybrid work, full travel coverage, and continuous learning opportunities.

Exigences clés (estimation)

Deliver field service work efficiently to meet cost and time objectives while ensuring optimal machine performance
Diagnose, repair, and conduct preventive and corrective maintenance on TOMRA Food sorting equipment
Install, adjust, and provide comprehensive training to customers on system operations and maintenance
Maintain accurate field reports and collaborate with internal departments to enhance customer support processes
Travel domestically 80–90% of the time to support industrial customers in Agadir, Rabat, and surrounding regions

Compétences

Mechanical or Electro-Mechanical Engineering expertiseOn-site preventive and corrective maintenance experience with industrial equipmentElectrical installation knowledge and troubleshooting capabilitiesFluency in Arabic and English; Spanish and French advantageousCustomer service and communication skillsStress resilience and flexibility for variable schedules

Niveau estimé

The role requires proven experience in on-site preventive and corrective maintenance supporting industrial customers, suggesting 1–3 years of relevant field service or maintenance background. Entry-level candidates with strong engineering education and demonstrated maintenance experience may be considered.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: full-time
Mode de travail: Hybride
Niveau d'expérience: 1–3 ans
Fonction: Informatique / Ingénierie
Secteur: Industrie
Niveau d'études: Licence / Bac+3
Langues: Arabe, Anglais, Français, Espagnol

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

Join TOMRA Food as a Field Service Engineer and play a pivotal role in ensuring seamless operation of cutting-edge food sorting systems. This position combines hands-on technical work with independent problem-solving, based primarily in Morocco with travel to Agadir, Rabat, and surrounding regions.

Main Responsibilities

Deliver field service work efficiently to meet cost and time objectives
Ensure optimal performance of TOMRA Food sorting machines and exceed customer expectations
Diagnose and resolve equipment issues, conducting preventive and corrective maintenance and repairs
Conduct installations, adjustments, and comprehensive customer training on system operations and maintenance
Maintain accurate field reports and collaborate with internal departments to enhance customer support
Travel domestically 80–90% of the time to support industrial customers

Required Qualifications

Bachelor's degree in Mechanical or Electro-Mechanical Engineering
Qualification in Electrical Installation
Proven experience in on-site preventive and corrective maintenance for industrial customers
Fluency in Arabic and English (mandatory); Spanish and French advantageous
Valid driving license with good driving record
VCA certification is a plus

Key Competencies

Customer-oriented mindset with excellent communication skills
Stress resilience and flexibility for occasional weekend and holiday work
Willingness to travel internationally up to 80% of the time

What We Offer

Up to 10% annual performance-based bonus
Fully flexible hybrid work arrangement with modern work-life balance
Paid annual leave and public holidays per Moroccan labour legislation
CNSS coverage: public pension, unemployment benefits, and health insurance
All travel expenses and full travel insurance covered by TOMRA
Monthly car allowance for business travel and field visits
Continuous learning and development via TOMRA Learn
Premium equipment: laptop, mobile phone, PPE, professional workwear, and tool box
Share purchase opportunity at attractive terms

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