Customer Support Consultant (Fluent English, Remote, Global)

About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw across 30+ countries since 2010. We deliver secure customer and technical support in 60 languages across diverse industries.

What You Will Do

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Handle sensitive customer data with care and security
• Maintain deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists
• Keep up with evolving tools and technology

What You Need to Succeed

• Excellent English skills (C1 level for spoken and written)
• At least 6 months of experience in a customer support role
• Experience with Zendesk or highly experienced with another CRM
• Strong analytical thinking and research skills
• Positive, proactive, and responsible attitude
• Personal computer with at least 8GB RAM and stable internet connection (minimum 50 Mbps download, 40 Mbps upload)

Nice to Have

• Experience in hospitality or travel industry

Benefits

• Flexible schedule with fully remote work opportunity
• Compensation in USD
• Inclusive international environment
• Rewards for referring friends
• Balance between project workload and personal time with internal health policy
• Responsive leadership focused on your development
• Culture built on trust with no time-tracking requirements

Benefits may vary depending on engagement terms. Certain benefits typically apply to employees; independent contractors may not be eligible for all.