Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
Join SupportYourApp as a Technical Support Consultant on a short-term basis with potential for long-term collaboration. You will deliver professional technical support to customers of leading tech companies, helping them resolve product issues efficiently and effectively.
Main Responsibilities
- Provide technical support via email and chat in a professional and efficient manner
- Troubleshoot product issues and guide customers through solutions step-by-step
- Diagnose problems related to hardware, app, connectivity, setup, or user configuration
- Document customer interactions and troubleshooting steps clearly
- Escalate complex or unresolved technical issues when necessary
- Manage multiple conversations efficiently while maintaining accuracy and quality
What You Need to Succeed
- Excellent English communication skills (C1 level, spoken and written)
- At least 1 year of experience in technical customer support
- Strong troubleshooting and problem-solving skills with analytical approach
- Tech-savvy mindset with critical thinking and common sense
- Personal computer with minimum 8GB RAM and stable internet (50 Mbps download, 40 Mbps upload)
- Video support experience is a plus
Benefits
- Fully remote work opportunity
- Flexible schedule: 2 days off, 5 working shifts (Sunday-Saturday), shifts 6AM-2PM or 8AM-4PM EDT
- Compensation in USD
- Inclusive international environment
- Responsive leadership focused on your development
- No time-tracking requirements, culture built on trust
Benefits and conditions may vary depending on engagement terms. Specific details will be defined in your agreement if selected.
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .