Associate Fraud Analyst

About the Role

The Associate Fraud Analyst plays a critical role in protecting merchants and customers by reviewing flagged ecommerce orders and customer service cases in real time to distinguish legitimate shoppers from fraudulent activity. This position offers the opportunity to develop sharp analytical judgment and pattern-recognition skills, with a clear path to building full caseload speed and accuracy within the first few months.

Main Responsibilities

• Review and take action on orders in the review queue, ramping up over the first three months toward full daily volume (senior analysts review 27+ orders per hour)
• Support customer and merchant calls during scheduled phone shifts
• Identify and escalate emerging or unusual fraud patterns to the team
• Learn, retain, and apply analyst processes and procedures documented in Confluence
• Attend live team meetings and trainings, or review recordings promptly when unable to attend live

Required Skills and Qualifications

• Strong attention to detail with ability to spot patterns and anomalies in large volumes of information
• Clear, professional written and verbal communication skills
• Solid research and problem-solving skills with sound judgment under time pressure
• Ability to learn quickly, retain detailed processes, and apply training consistently
• Comfort working independently in a remote environment while staying accountable to team goals
• Adaptability to shifting priorities and comfort navigating multiple systems and tools
• High level of integrity and discretion when handling sensitive customer and transaction data
• Proficiency with G Suite (Gmail, Docs, Sheets) and stable, reliable internet connection

Preferred Experience

• Prior experience in fraud, research, financial services, or another analytical field
• Proficiency with Metabase
• Undergraduate degree

About Wyllo

Wyllo is a CX-first, end-to-end risk intelligence platform that helps ecommerce merchants manage fraud, policy abuse, and customer experience across the entire commerce lifecycle. The company combines identity signals with behavioral intelligence to enable merchants to make smarter decisions across checkout, returns, refunds, and customer support.

Company Culture

Wyllo is a high-performing team driven by core values: Integrity (doing the right thing), Pride (taking great pride in important work), Humility (approaching problems collaboratively), and Impact (being results-oriented and accountable).