Customer Support Consultant (German & English C1, Remote)

About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw across 30+ countries since 2010. We deliver secure customer and technical support in 60 languages across diverse industries.

The Role

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual environment from your home office. You'll unlock your potential by mastering new skills and achieving challenging goals within our People First management approach.

What You Will Do

• Deliver outstanding customer support via emails, chats, and calls
• Follow internal procedures and SOPs to maintain service quality
• Collaborate with internal teams to ensure efficient issue resolution
• Handle sensitive customer data with care and security
• Apply customer happiness practices and maintain deep understanding of client solutions
• Communicate with developers and cross-functional specialists to resolve complex issues

What You Need to Succeed

• Fluency in German and English (C1 or higher), both spoken and written
• At least 6–12 months of experience in customer support
• Strong analytical thinking and research skills
• Positive, proactive, and responsible attitude
• Personal computer with at least 8GB RAM and stable internet connection (minimum 50 Mbps download, 40 Mbps upload)

Benefits

• Flexible schedule: 5 days a week, 8:00 AM–4:00 PM or 12:00 PM–8:00 PM GMT+2
• Fully remote work opportunity
• Inclusive international environment
• Compensation in USD with referral bonuses
• Paid intensive training and probation period
• Work-life balance and responsive management focused on your growth
• Opportunities for self-development

Benefits may vary depending on engagement terms. Specific compensation and conditions will be defined in your agreement if selected.