Customer Support Consultant (German & English C1) - Weekend Remote
Rabat, Rabat-Salé-Kénitra, MoroccoGénéré automatiquement par Postule AI à partir de l’offre.
About SupportYourApp
SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw across 30+ countries since 2010. We deliver secure customer and technical support in 60 languages across diverse industries.
The Role
Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual environment while working from home. We're looking for proactive professionals who excel at solving problems and delivering outstanding customer service.
What You Will Do
- Deliver outstanding customer support via emails, chats, and calls
- Follow internal procedures and SOPs to ensure consistency
- Collaborate with internal teams to resolve issues efficiently
- Handle sensitive customer data with care and security
- Apply customer happiness best practices and maintain KPI targets
- Communicate with developers and cross-functional specialists
What You Need to Succeed
- Fluency in German and English (C1 or higher), both spoken and written
- At least 6-12 months of customer support experience
- Strong analytical thinking and research skills
- Positive, proactive, and responsible attitude
- Personal computer with minimum 8GB RAM and stable internet (50 Mbps download, 40 Mbps upload)
Benefits
- Fixed weekend schedule: Saturday and Sunday, 20:00–02:00 GMT+2
- Fully remote work opportunity
- Inclusive international environment
- Compensation in USD
- Referral bonuses
- Paid intensive training and probation
- Work-life balance and responsive management
- Opportunities for self-development and growth
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .