Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
Join our bilingual customer service team and support Canadian patients and healthcare professionals. You don't need any prior healthcare experience — we provide full paid training to prepare you for success.
This is a service-only position (no sales), where your role is to provide clear, professional, and empathetic assistance.
Your Main Responsibilities
- Answer and manage calls from Canadian patients and healthcare providers (70% English / 30% French)
- Assist with questions about medical devices, insurance requests, and product use
- Guide patients through simple troubleshooting and documentation steps
- Ensure accurate record-keeping in line with Canadian healthcare standards (HIPAA/PIPEDA)
- Work exclusively during night shifts (Canadian business hours: 12:00 – 02:00 AM Rabat time)
Required Profile
- Bilingual proficiency in French and English (minimum B2 level)
- Full availability for night shifts
- No prior healthcare experience required – full paid training provided
Why Join Us?
Training & Growth
- Paid training on all healthcare processes
- Ongoing coaching and support
- Clear career progression: Representative → Senior → Team Lead → Operations Manager
Work Environment
- Certified Great Place to Work
- Inclusive, multicultural team
- Meaningful role with real impact on Canadian patients
Compensation & Benefits
- Competitive base salary
- +25% night shift premium
- Bilingual bonus
- Performance incentives and benefits package
Work Schedule
Night shift: 12:00 AM – 02:00 AM Rabat time on rotation
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .