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Team Leader - Call Center Operations


Décryptage du poste par Postule AI

About the Role

We are looking for an experienced and motivated Team Leader to join our company. This position requires proven leadership skills and the ability to drive team performance in a dynamic operational environment.

Key Responsibilities

  • Lead, motivate, and supervise a team to achieve performance and quality targets
  • Organize daily operations and ensure smooth workflow
  • Monitor team performance and provide regular feedback and coaching
  • Ensure compliance with company policies and procedures
  • Act as the main point of contact between management and the team

Required Experience & Skills

  • Proven experience as a Team Leader, Supervisor, or similar role
  • Strong leadership and people-management skills
  • Excellent communication and organizational abilities
  • Ability to work under pressure and manage priorities
  • Problem-solving mindset and decision-making skills
  • Previous experience in a call center or operations environment is a strong plus
  • Good level of English (spoken and written)
  • Ability to motivate teams and drive results

Compensation & Benefits

Net salary plus performance bonuses - to be negotiated

Work Schedule

To be communicated on-site

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .