Généré automatiquement par Postule AI à partir de l’offre.
About the Role
As a Mid Market Onboarding Coach at Cloudbeds, you will empower mid-market hotel customers to transform their properties through our AI-powered platform. You will serve as a trusted advisor and strategic partner throughout implementation, training, adoption, and launch, leveraging your hospitality operations expertise to help hoteliers design efficient processes and focus on guest experiences.
Main Responsibilities
- Manage and guide the onboarding experience for assigned mid-market properties, ensuring customer readiness, successful adoption, and confidence using the Cloudbeds platform.
- Serve as a trusted advisor providing strategic guidance on operational workflows, change management, system configuration, and platform adoption throughout the onboarding journey.
- Guide customers through system setup, configuration, operational workflows, and best practices tailored to their business needs and operational goals.
- Build trusted relationships with property leadership, owners, and key stakeholders to align onboarding objectives with business goals and operational outcomes.
- Partner with Onboarding Project Management and cross-functional teams to execute onboarding plans, manage dependencies, and ensure customers achieve critical implementation milestones.
- Facilitate the customer journey from onboarding and training through hypercare and transition to ongoing support via video, phone, and email.
Key Requirements
- 4+ years of hospitality operations experience, preferably in leadership or senior operational roles within hotels, resorts, or hotel groups.
- 2+ years of SaaS onboarding, implementation, customer success, or customer-facing software experience.
- Expertise in hotel operations including front office, reservations, revenue management, guest services, and property management systems.
- Strong emotional intelligence, trust-building abilities, and empathy in customer engagement.
- Exceptional technical aptitude and learning agility with ability to pick up new tools quickly.
- Ability to engage and influence stakeholders at multiple levels from operational users to executive decision-makers.
- Strong consultative, problem-solving, and project coordination skills to manage multiple high-value customer engagements simultaneously.
- Experience with hospitality technology solutions such as PMS, CRS, Channel Managers, or Revenue Management Systems is strongly preferred.
About Cloudbeds
Cloudbeds is the world's leading hotel property management system, powering properties across 150 countries and processing billions in bookings annually. We're a fully remote team of 650+ employees across 40+ countries, combining elite engineers, AI architects, and hospitality veterans to transform the hospitality industry through innovative technology.
Benefits
- Remote First, Remote Always
- Monthly Wellness Fridays for extra-long weekends
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development through Cloudbeds University
- PTO in accordance with local labor requirements
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .