Monitoring Specialist – 24/7 Operations

About Nuitée

Nuitée is building the API backbone for the global travel industry. Founded in 2017, we are transforming a fragmented travel ecosystem with simple, scalable, and API-first infrastructure. We enable seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, empowering companies to deliver reliable travel products effortlessly.

With teams across London, New York, San Francisco, Palma de Mallorca, and Casablanca, Nuitée is trusted by industry leaders like Hopper, Priceline, Google, and Uber. Backed by leading VCs including Accel and visionary leaders from Booking.com, Stripe, and Shopify, we are positioned to redefine the B2B travel market.

About the Role

Location: Casablanca (on-site) — 24/7 rotating shifts, including nights, weekends, and public holidays

Join our 24/7 Monitoring team to keep our clients, suppliers, and technical platforms running smoothly around the clock. You will monitor critical metrics including revenue, bookings, traffic, conversion, API health, and supplier connectivity. Your responsibilities include spotting anomalies, investigating root causes, and ensuring the right people are informed quickly.

This is a foundational moment for the team: many monitoring tools and dashboards don't yet exist, giving you real input into building them.

Main Responsibilities

• Monitor and analyze key business and technical metrics to identify issues before they impact clients
• Investigate root causes across client, supplier, connectivity, API, and mapping layers
• Communicate findings clearly to Engineering, Key Account Managers, and leadership
• Design dashboards, KPIs, and monitoring processes for the team
• Manage live incidents and escalate appropriately under pressure

What Makes This Role Interesting

• Real ownership from day one in designing monitoring infrastructure
• Broad visibility across the business working directly with multiple teams
• Build a rare skill set in operational data analysis and incident diagnosis
• Join a fast-growing company that raised $48M Series A and is scaling rapidly

Required Experience & Skills

• 2+ years in monitoring, operations, data analysis, technical support, or revenue operations
• Comfortable working with large data volumes and spotting patterns and anomalies
• Strong Excel/Google Sheets skills (SQL or BI experience is a plus)
• Ability to investigate issues independently using logs, dashboards, and system data
• Clear communication of technical and data-driven issues to non-technical stakeholders
• Calm decision-making under pressure during live incidents
• Genuine availability for 24/7 rotating shifts including nights, weekends, and public holidays

Bonus Qualifications

Experience in travel technology, OTAs, bedbanks, hotel distribution, connectivity, or basic understanding of APIs and technical integrations.

Ideal Candidate Profile

You are proactive, detail-oriented, and comfortable making independent decisions overnight without direct supervision. You investigate issues first before escalating and thrive in non-standard schedules.