Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
Join Nespresso as a bilingual customer service advisor and become a true ambassador of this globally recognized premium brand. This role combines exceptional customer service with sales excellence in a dynamic, high-end environment.
Your Responsibilities
- Deliver personalized, high-quality support to premium customers via phone
- Drive sales across the full product range: coffee machines, capsules, accessories, and subscriptions
- Provide expert guidance on both technical and commercial inquiries
- Build lasting customer relationships through exceptional, tailored service
- Leverage proven sales techniques to identify and maximize commercial opportunities
- Resolve customer concerns efficiently while upholding Nespresso's premium brand image
Essential Requirements
- Bilingual in French and English (advanced to fluent level)
- Skilled in persuasive selling and achieving targets
- Availability for night shifts (12:00 AM – 4:00 AM)
- Empathetic with a true premium customer service mindset
- Excellent interpersonal and persuasive communication skills
Appreciated Qualifications
- Previous experience in customer service or sales
- Passion for coffee and high-end products
- Team-oriented with flexibility and adaptability
What We Offer
- Complete training on Nespresso universe provided
- Attractive salary with performance bonus, night shift premium, sales bonus, and language bonus
- Dynamic and stimulating international environment
- Great Place to Work certified company
- Career development opportunities within a global group
- Multicultural and inclusive team environment
Schedule
Night shifts: 12:00 PM - 4:00 AM
We encourage all applications, including those from people with disabilities.
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .