Order to Cash Specialist (Canadian Project)

Décryptage du poste par Postule AI

Résumé du rôle

HCLTech is seeking an Order to Cash Specialist for their Canadian Project in Rabat, Morocco. This role focuses on account receivables activities, particularly customer care, query management, and dispute resolution. The position requires managing customer queries, ensuring accurate billing, contract setup, and maintaining high-quality service standards. The ideal candidate will have strong French and English language skills, proficiency in ERP systems, and excellent analytical abilities to ensure smooth order-to-cash processes.

Exigences clés (estimation)

Manage and resolve Partner/Customer queries through multiple channels (mailbox, Query Management System, calls) within corporate guidelines
Maintain full coverage of assigned service requests, ensuring proper follow-up until issue resolution and SLA compliance
Execute contract changes and meter readings updates in ERP systems with proper documentation and approval matrix compliance
Provide timely feedback to customers on all requests and initiate refund requests following established processes and internal controls
Create and update process documentation, deliver training to team members, and provide backup coverage when needed

Compétences

Proficiency in French and good command of English for professional communicationComputer literacy in MS Office and customized ERP systems with multi-tool environment capabilityExcellent analytical skills with strong attention to detail and numerical abilitiesAbility to work autonomously and demonstrate resilience under pressureStrong organizational skills and proactive internal communication approachProfessional dispute resolution skills ensuring customer satisfactionAbility to collaborate effectively across all organizational levels and departments

Niveau estimé

This position is suitable for candidates with 1-3 years of experience, requiring foundational knowledge in customer service, billing, or account receivables, with ability to work autonomously while still receiving guidance from team leaders.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI
Mode de travail: Sur site
Niveau d'expérience: 1–3 ans
Fonction: Finance
Secteur: Informatique / IT
Niveau d'études: Licence / Bac+3
Langues: Français, Anglais

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About HCLTech

HCLTech is a global technology company with over 223,000 employees across 60 countries, delivering industry-leading capabilities in digital, engineering, cloud and AI. Recognized as a Global Top Employer by the Top Employers Institute for the second consecutive year, HCLTech's Global Delivery center in Morocco was launched in 2022 in Sala Al Jadida (Technopolis Rabat Shore).

Role Overview

Join our Order to Cash team in Rabat! As a member of the Order to Cash department, you will play a crucial role in ensuring the smooth processing of orders and cash transactions. Your attention to detail and commitment to accuracy will directly impact our operations and customer satisfaction.

The position holder will actively participate in Account receivables activities, with main tasks focused on Customer care, including contract setup, customer identification, accurate billing, and dispute management.

Main Responsibilities

Manage resolution of Partner/Customer queries received through mailbox, Query Management System, and CVG within corporate guidelines
Maintain full coverage of assigned service requests using various communication methods (mailbox, query management system, outbound/inbound calls)
Ensure proper follow-up of requests until resolution, gathering all approvals per established Approval matrix before billing cancellations
Execute contract changes and meter readings updates in ERP systems as per established processes, ensuring proper documentation
Provide timely feedback to Partners/Customers on all received requests and initiate refund requests when applicable
Create and update process documentation, deliver training to new team members, and provide backup coverage for colleagues

Key Requirements

Proficiency in French and good command of English for internal and external communication
Computer literacy in MS Office and customized ERP systems with ability to work in multi-tool environments
Excellent analytical skills with strong attention to detail and numerical abilities
Ability to work autonomously and demonstrate resilience under pressure
Strong organizational skills and proactive approach towards internal communication
Professional demeanor in disputed situations, providing solutions that ensure Partner/Customer satisfaction

Success Criteria

Timely completion of tasks and activities with high quality standards
Consistent achievement of team and individual operational targets
Self-motivated with willingness to learn new skills and work on own initiative
Effective collaboration and communication with all levels and departments

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .