Partner Support Specialist (Saudi National)

Tanger-Tétouan-Al Hoceïma, Morocco

Décryptage du poste par Postule AI

Résumé du rôle

Join Tabby as a Partner Support Specialist to deliver exceptional support to merchants and applicants across multiple channels. This full-time, on-site role in the fintech sector requires fluent Arabic and English speakers with a bachelor's degree and preferably B2B or call center experience. You'll drive CSAT and FCR metrics, handle escalations professionally, collaborate with cross-functional teams, and contribute to continuous process improvements. Performance-based bonuses and growth opportunities are available.

Exigences clés (estimation)

Provide multi-channel support (chat, email, phone) to Tabby partners and applicants, handling escalations professionally and ensuring SLA compliance
Apply Partner Support procedures consistently, maintain QA standards, and escalate complex cases with traceable handovers to team leads
Identify workflow gaps from partner queries and suggest improvements to enhance FCR and CSAT performance
Collaborate with Scoring, Finance, BD, and Product teams to ensure smooth partner journeys and support collective targets

Compétences

Fluent Arabic and English (written and verbal)B2B support, call center, or customer operations experienceExcellent communication, problem-solving, and relationship-building abilitiesHigh attention to detail and ability to follow structured processesResilience and confidence in handling demanding partners and escalationsAnalytical mindset to turn data and feedback into actionable insights

Niveau estimé

Entry to early-career level (0-1 years) preferred, though B2B support or call center experience is a plus. The role emphasizes learning fintech processes and building expertise in partner support operations.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: full-time
Mode de travail: Sur site
Niveau d'expérience: 0–1 an
Fonction: Service client / SAV
Secteur: Services financiers
Niveau d'études: Licence / Bac+3
Langues: Arabe, Anglais

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

At Tabby, we are on a mission to deliver world-class partner experiences in fintech. As a Partner Support Specialist, you will be the front line of communication with merchants and applicants, ensuring every interaction builds trust, resolves issues quickly, and strengthens relationships.

You will support partners across multiple channels (chat, email, phone), resolve operational and business inquiries, and drive key metrics such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Adherence. This role is ideal for someone who thrives in a fast-paced environment, balances empathy with accuracy, and takes ownership of delivering outcomes.

Main Responsibilities

Partner Communication & Issue Resolution: Provide support across chat, email, and phone; handle escalations professionally; ensure accurate, timely resolution in line with SLAs and process guidelines.
Process Adherence & Quality: Apply Partner Support procedures consistently; maintain high QA standards by following templates and approved flows; escalate complex cases with traceable handovers.
Continuous Improvement: Capture insights from partner queries to identify workflow gaps; suggest improvements to enhance FCR and CSAT; stay current on product, scoring, finance, and payout processes.
Collaboration & Business Alignment: Work closely with Scoring, Finance, BD, and Product teams; support colleagues in achieving collective targets and maintaining high-performance culture.

Required Skills & Qualifications

Strong fluency in Arabic and English (written and verbal)
Bachelor's degree or higher in business, finance, marketing, operations, or related field
Experience in B2B support, call center, or customer operations (preferred)
Excellent communication, problem-solving, and relationship-building skills
High attention to detail and ability to follow structured processes
Resilience and confidence in handling demanding partners and escalations
Analytical mindset with ability to turn data and feedback into action

Benefits

Monthly bonus tied to achieving operational KPIs (CSAT, FCR)
Bonus multiplier for month-over-month performance improvement
Growth opportunities within Tabby based on business needs and results

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .