Role overview
Logistics at Kuehne+Nagel is about delivering critical equipment, industrial components and complex project cargo safely and on time. As a National Project Logistics Customer Excellence Specialist based in Casablanca, you will play a key role in supporting our Project Logistics activities.
You will act as the primary interface between customers, suppliers and operational teams, ensuring seamless coordination, operational excellence and an outstanding customer experience throughout the entire project lifecycle.
Your objective is to deliver best-in-class customer service while ensuring operational efficiency, shipment visibility, stakeholder alignment and profitable project execution.
How you will create impact
- Act as the main point of contact for customers and provide proactive support throughout the execution of their logistics projects.
- Coordinate with internal teams, suppliers and external partners to ensure smooth and efficient project execution.
- Monitor shipment milestones, anticipate potential operational issues and implement corrective actions when required.
- Ensure timely and accurate communication with customers regarding shipment status, project updates and operational performance.
- Support customer onboarding, project implementation and continuous improvement initiatives.
- Manage customer requirements and ensure compliance with agreed service levels and operational procedures.
- Maintain accurate operational data, reporting and documentation within company systems.
- Contribute to customer retention, satisfaction and business growth by building strong and long-term relationships.
What we are looking for
- Mandatory experience in Ocean Freight Forwarding with a strong understanding of international shipping processes.
- Experience in freight forwarding, project logistics, supply chain or international transportation operations.
- Proven customer-facing experience in a logistics or transportation environment.
- Good understanding of international trade, multimodal transportation and project cargo operations.
- Ability to coordinate multiple stakeholders and manage complex operational activities.
- Strong analytical, organizational and problem-solving skills.
- Customer-focused mindset with excellent communication and relationship-building abilities.
- Fluent English and French, both written and spoken.
What we offer
- Exposure to international Project Logistics operations and strategic customer projects.
- A collaborative and entrepreneurial work environment.
- Ongoing learning and development opportunities.
- Strong visibility within a global organization.
- Career growth opportunities within Morocco and across the Kuehne+Nagel network.
- An attractive compensation and benefits package, including a 13th-month salary.
Joining Kuehne+Nagel means becoming part of a Great Place to Work certified company and helping shape the future of logistics.
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