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About the Role
As a Ramp Services Lead Agent at Swissport, you will provide under-wing ground support services and lead a team in a dynamic aviation environment. You will oversee ramp operations, passenger services, and ensure compliance with safety and security standards while maintaining excellent customer relationships.
Main Responsibilities
- Supervise and manage staff assignments, reporting, absences, overtime, and compensation
- Plan and deploy resources to create rosters aligned with customer agreements and operational requirements
- Manage employee performance, provide training, and develop an open feedback culture
- Ensure compliance with Swissport safety, security, and SOP procedures to meet regulatory standards
- Coordinate ramp services including aircraft marshalling, baggage/cargo handling, and equipment operation
- Resolve conflicts and irregularities while implementing and monitoring emergency plans
Ramp Services Activities
- Marshal aircraft during arrival and departure
- Operate ground support equipment including tow tractors, belt loaders, baggage tugs, and service trucks
- Load and unload passenger luggage, air cargo, and special items with proper handling
- Service aircraft water and lavatories
- Inspect ramp areas for debris and report equipment malfunctions
Passenger Services (PRM)
- Transport passengers with reduced mobility and unaccompanied minors safely within the terminal
- Assist passengers with special needs through arrival and check-in processes
- Coordinate wheelchair, stroller, and gate-checked baggage availability
Your Profile
- Baccalaureate or equivalent qualification (Bac +2)
- Minimum 3 years' experience as a Ramp Services Agent
- Radiocommunication and phonetic alphabet proficiency
- Knowledge of SPI, security, and DGR standards and procedures
- Strong leadership and autonomy skills
- Self-motivated with attention to detail and teamwork orientation
- Ability to work under pressure and in inclement weather
- Flexible availability for various shifts including nights, weekends, and holidays
Why Join Swissport
Swissport is a global leader in aviation services, handling over 300 million passengers annually. We are committed to diversity, equal opportunity, and fostering an inclusive workplace where all qualified applicants receive fair consideration.
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