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Black Pen Recruitment

Dynamics 365 Customer Engagement Lead Functional Consultant

Rabat

CDI / Temps pleinSur siteLicence / Bac+3AnglaisInformatique / IngénierieInformatique / ITCabinet de recrutement

L’essentiel du poste

Résumé par Postule AI

Lead Functional Consultant role for Dynamics 365 Customer Engagement solutions at a Microsoft Gold Partner. Requires 12+ years CRM functional experience and 5-6 large-scale D365 CE implementations. Lead solution design, client engagement, team mentoring and delivery of enterprise software solutions. Relocation to Malta with visa and relocation package included. Ideal for senior consultants with deep D365 expertise seeking leadership opportunities in a global consulting firm.

Vos missions

  • Lead end-to-end D365 CE implementations and manage large-scale solution delivery across multiple business verticals
  • Organise and conduct requirements workshops with clients and stakeholders; gather requirements and finalise deliverables
  • Design and document CRM solutions, making key architectural decisions and ensuring alignment with Microsoft best practices
  • Deliver high-quality consulting and configuration work on time and within budget using waterfall, agile and DevOps methodologies
  • Mentor junior team members, conduct talent interviews, and support people management and career development activities
  • Build proof-of-concept solutions, industry templates and demonstrate solutions to clients; identify and mitigate project risks

Profil recherché

  • You have 12+ years of proven CRM functional expertise and multiple large-scale D365 CE implementations
  • You are ready to relocate to Malta and seek a senior leadership role in a global consulting firm
  • You excel at client engagement, solution design and mentoring junior consultants
  • You have strong consulting skills and experience driving digital transformation initiatives
  • You are certified in Microsoft Dynamics CRM and passionate about continuous technology learning

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Role Overview

Join a Microsoft Gold Partner as a Dynamics 365 Customer Engagement Lead Functional Consultant in Malta. This is a dynamic opportunity to lead Microsoft Dynamics 365 solutions delivery for medium to large organisations, helping clients navigate digital transformation through enterprise resource planning and customer engagement software implementations.

Key Responsibilities

  • Lead end-to-end D365 CE implementations and manage large-scale solution delivery across multiple business verticals
  • Organise and conduct requirements workshops with clients, stakeholders and teams; gather requirements and finalise deliverables
  • Design and document CRM solutions, making key architectural decisions and ensuring alignment with client needs and Microsoft best practices
  • Deliver high-quality consulting and configuration work on time and within budget, using waterfall, agile and DevOps methodologies
  • Mentor junior team members, conduct talent interviews, and support people management and career development activities
  • Build proof-of-concept solutions, industry templates and demonstrate solutions to clients; identify and mitigate project risks

Required Qualifications

  • Minimum 12+ years hands-on functional experience in CRM configuration, workflows, dashboards, forms, views and reports development
  • At least 5-6 end-to-end large-scale D365 CE implementations (or earlier versions)
  • University degree in computing or business discipline
  • Microsoft Dynamics CRM Certifications (2016, D365) highly desirable
  • Proven expertise designing applications using D365 CE modules: Sales, Marketing, Customer Service and Field Service
  • Strong knowledge of Power Platform (Power Apps, Automate, Virtual Agents, Power BI)
  • Deep understanding of Dynamics 365 Common Data Model, customisations and Business Data Models
  • Experience with Business Requirement Analysis, process mapping and project documentation

Essential Skills

  • Strong consulting and analytical skills with excellent written and verbal communication
  • Ability to work independently and in team environments under pressure
  • Problem-solving mindset with creative solutions and client-focused approach
  • Experience in presales, digital transformation roadmapping and solution architecture
  • Knowledge of delivery-oriented IT environments and agile methodologies

What We Offer

  • Relocation package including visa support and family relocation assistance
  • Competitive salary with allowances and business travel benefits
  • Professional development and certification support
  • Private and medical insurance for you and your family
  • Career progression and mentoring opportunities within a global firm

Location: Malta, Europe (Onsite) | Job Type: Full-Time

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