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About the Role
Join Park Hyatt Marrakech's Reservations team as a Reservation Agent and be the first point of contact for our guests. You will handle reservations with professionalism and care, ensuring seamless booking experiences while delivering exceptional luxury hospitality service.
Key Responsibilities
- Manage individual and group reservation requests via telephone, email, and booking platforms
- Provide accurate information on room types, rates, packages, facilities, and hotel services
- Enter and update reservations accurately in the property management system
- Assist with modifications, cancellations, and special requests while maintaining service standards
- Maximize revenue through effective upselling and cross-selling techniques
- Monitor room inventory, availability, and booking trends with Revenue and Front Office teams
- Respond promptly and professionally to guest inquiries and maintain high customer service standards
- Ensure compliance with hotel policies and reservation guidelines
- Coordinate with other departments to ensure smooth guest arrivals and exceptional experiences
- Contribute to departmental goals for guest satisfaction, productivity, and revenue performance
Required Qualifications
- Previous experience in Reservations, Front Office, Guest Services, or related hospitality role
- Strong customer service orientation with excellent communication skills
- Good organizational skills and strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving skills and professional guest request handling
- Fluent in English and French (Arabic is an advantage)
- Knowledge of hotel reservation and property management systems preferred
- Basic understanding of revenue management and hotel operations advantageous
What We're Looking For
A motivated, service-oriented professional passionate about hospitality who creates exceptional guest experiences from the first interaction. You build positive relationships, communicate effectively, and consistently demonstrate professionalism, accuracy, and care while reflecting Hyatt's commitment to caring for people.
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