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About the Role
As a Reservations Agent at Hilton, you will deliver exceptional hospitality by handling booking inquiries and creating memorable experiences for every guest. This is an opportunity to be at the heart of our guest experience, converting inquiries into confirmed reservations while promoting our hotel services and identifying business opportunities.
Main Responsibilities
- Respond promptly and professionally to guest and team member inquiries
- Convert guest inquiries into confirmed individual reservations
- Record and process all reservations with accuracy and attention to detail
- Use proactive selling techniques to maximize room sales and promote hotel services and upgrades
- Support sales efforts by responding to inquiries and identifying potential leads for future business
What We're Looking For
You embody Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a focus on the Now. You have a passion for delivering exceptional customer service and the ability to work with urgency and discipline.
About Hilton
Hilton is a global leader in hospitality with a suite of world-class brands. We have welcomed more than 3 billion guests worldwide while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. We are an award-winning workplace, recognized repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune.
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