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Arrow Electronics

Sales Operations Associate (English Speaker) – Casablanca, Morocco

Casablanca

CDI / Temps pleinSur siteAnglaisOpérations

L’essentiel du poste

Résumé par Postule AI

ARROW Morocco is hiring a full-time, on-site Sales Operations Associate in Casablanca to provide back-office support to Sales and Customer Service teams. The role centres on quotation management, pricing and product data, order processing, and ERP-based backlog corrections. Candidates need at least B2-level English, good Excel skills, and experience in customer service, order management, or sales.

Vos missions

  • Build and manage quotes for new customer bids, new buys, shortages, annual contracts, and specialized quoting activities.
  • Upload customer bills of material, request special price support, and maintain product data such as stock status, lead-time, MOQ, and item classification.
  • Ensure quoted prices are reflected in contract price fields and customer part numbers are clean for seamless order processing.
  • Resolve data mismatches and order issues promptly, and take corrective actions to prevent recurrence.
  • Handle post-invoice adjustments and review quote-related alerts and holds in the Oracle ERP system.
  • Support customer-facing colleagues so they can focus on building customer relationships and servicing customers.

Profil recherché

  • You speak English at B2 level or higher and enjoy working with others
  • You have experience in customer service, order management, or sales
  • You are comfortable using MS Office, especially Excel
  • You take accountability for resolving data mismatches and order issues promptly
  • You are customer-oriented and bring strong communication and coordination skills

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Sales Operations Associate (English Speaker)

ARROW Morocco is strengthening its teams and is looking for a Sales Operations Associate in Casablanca, Morocco. Arrow Global Components (AGC), part of Arrow Electronics, is a leader in distribution and value-added services for electronic components, serving clients worldwide.

Your Role

In this back-office role, you will support customer-facing Sales and Customer Service colleagues so they can focus on selling and servicing customers.

Key Responsibilities

  • Quotation Management: Build and manage quotes for new customer bids, new buys, shortages, annual contracts, and specialized quoting activities.
  • Automation: Ensure systems and data are aligned to drive automation across selling and service processes.
  • Price Support: Upload customer bills of material, request special price support where applicable, and maintain product data such as stock status, lead-time, MOQ, and item classification.
  • Order Processing Support: Ensure quoted prices are reflected in contract price fields and customer part numbers are clean for seamless order processing.
  • Issue Resolution: Resolve data mismatches and order issues promptly and take corrective actions to prevent recurrence.
  • Post-Invoice Adjustments and Backlog Management: Handle post-invoice adjustments and review quote-related alerts and holds in the Oracle ERP system.

Who We Are Looking For

  • English at minimum B2 level, spoken and written (additional languages are an asset).
  • Good knowledge of MS Office; Excel is a must.
  • Customer Service, Order Management, or Sales experience.
  • Accountability, communication and coordination skills, a customer-oriented attitude, and a team player mindset.

What Is in It for You

  • Full permanent contract.
  • Social advantages: CNSS, CIMR, and health insurance.
  • A friendly, dynamic work atmosphere in a team of passionate collaborators.
  • Career development opportunities in a quickly growing environment, within an internationally recognized organization.

Please attach your resume in English.

Arrow is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

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