Sales Support Specialist – DHL Global Forwarding

About the Role

Join DHL Global Forwarding as a Sales Support Specialist in Casablanca, Morocco. Under supervision, you will support sales plans and processes to achieve business growth, profitability, and customer retention goals within a defined territory, in alignment with business strategy, financial objectives, and Group guidelines.

Main Responsibilities

• Support sales sub-function plans and processes to deliver business growth and enhance customer retention within your assigned territory
• Implement sales, marketing, customer retention, advertising, pricing, and distribution plans through administrative and operational tasks
• Reconcile sales, revenues, and costs against forecasts to identify problem areas and discrepancies
• Analyze market trends and customer requirements, translating products and services into solutions that meet customer needs
• Manage sales support processes and tools to ensure sales force effectiveness and provide administrative support
• Identify and report improvement opportunities based on pipeline reporting in collaboration with the Sales Effectiveness team

Required Skills & Qualifications

• Sales Management and New Business Development
• CRM systems and Sales Forecasting
• Customer Acquisition, Retention, and Satisfaction
• Market and Customer Segmentation
• Account Management and Market Trends Analysis
• DHL Business Knowledge and Business Processes
• Stakeholder Management and Change Management

What We Offer

• Opportunities to contribute your ideas and skills in a global company with operations in over 220 countries
• Possible further career development and advancement opportunities
• Competitive salary and benefits
• Work environment fostering personal and professional development