Role Overview
This position is accountable for ensuring the accuracy and efficiency of order-to-cash workflows by managing order processing, invoicing, payments, and account reconciliations. You will support non-voice delivery operations, address process discrepancies, and contribute to improving operational standards and customer satisfaction within the team.
Main Responsibilities
- Manage order processing activities using ERP or order management platforms, ensuring accurate order entry and adherence to organizational policies
- Coordinate with internal team members in sales, finance, and customer service to resolve issues related to order management, billing, and payment processing
- Validate and post invoices in financial systems, ensuring accuracy in billing and payment applications
- Monitor customer accounts using reconciliation tools, verifying order and pricing data, and identifying discrepancies for resolution
- Prepare and analyze order status, receivables, and cash flow reports using reporting tools to support operational transparency
- Identify process inefficiencies or inaccuracies, communicate findings to team leadership, and participate in problem-solving initiatives
Key Requirements
- Strong understanding of end-to-end order-to-cash (OTC) processes and related ERP/financial systems
- Proven experience with order management, invoicing, cash application, and account reconciliation processes
- Strong analytical and reporting skills using MS Excel or similar tools
- Excellent communication skills for effective coordination within the team and with stakeholders
- Solution-oriented mindset with ability to identify, communicate, and resolve process issues
- Familiarity with company policies and data protection protocols
Additional Information
Optional but valuable: SAP Order Management Certification, Oracle Order Management Cloud Certification, or equivalent process automation certifications.
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