Site Manager – Casablanca Hub (Operations & Customer Experience Leadership)

Casablanca, Casablanca-Settat, Morocco

Décryptage du poste par Postule AI

Résumé du rôle

Shiftmove seeks an experienced Site Manager to lead its Casablanca office as a strategic hub for French market excellence. This high-impact leadership role involves establishing a high-performance culture, scaling local talent, optimizing customer support operations, and standardizing onboarding processes. The ideal candidate brings significant international operations or SaaS leadership experience, trilingual fluency (French, English, Moroccan Arabic), and proven ability to build and restructure teams while automating processes. Success requires bridging European corporate standards with local Moroccan dynamics in a PE-backed, fast-growing tech environment.

Exigences clés (estimation)

Establish high-performance culture with clear KPIs and drive accountability across all site operations
Own day-to-day office management, on-site presence, and local HR/disciplinary actions
Partner with global recruitment to drive localized hiring, engagement, and retention strategies
Centralize and optimize Level 1 Technical Support, managing CSAT, SLAs, and Time-to-Resolution metrics
Build performance measurement structures for onboarding team, transforming manual workflows into data-driven processes
Connect Casablanca site execution directly to French operational leadership

Compétences

Operations and site/hub management leadership in complex international environmentsSaaS and B2B digital product scale-up experienceTeam building and restructuring from the ground upProcess automation and standardization expertiseTrilingual fluency: native French, corporate English, Moroccan ArabicData-driven operational and strategic thinkingChange management and cultural bridge-buildingCustomer experience and support operations optimization

Niveau estimé

Senior-level role requiring significant years of leadership experience in operations, customer experience, or site management within complex international environments, preferably in SaaS or B2B digital product scale-ups. Proven track record of building/restructuring teams and automating processes is essential.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: full-time
Mode de travail: Sur site
Fonction: Opérations
Secteur: Informatique / IT
Langues: Français, Anglais, Arabe

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About Shiftmove

Shiftmove is a profitable B2B SaaS company and Europe's fastest-growing fleet management platform. Born from the merger of Avrios and Vimcar, we serve tens of thousands of corporate customers across Germany, France, Spain, Switzerland, Poland, and beyond. Our AI-powered platform connects real-time vehicle data with intelligent software, enabling businesses to procure smarter, control costs, stay compliant, and lead the transition to cleaner mobility.

The Role

You will lead our Casablanca office as Site Manager, establishing it as a premier, high-performing strategic hub dedicated to driving excellence across the French market. Running the day-to-day office environment autonomously, you will spearhead a cultural transformation focused on ownership and accountability while partnering closely with functional managers in France to ensure seamless after-sales execution. You will drive the performance, structure, culture, and scalability of our Customer Experience (CX), Production, and local Site Operations.

Key Responsibilities

Establish a high-performance culture backed by clear KPIs and drive accountability across all operations
Own day-to-day office management, on-site presence, and local HR/disciplinary actions to maintain professional standards
Partner with global recruitment to drive localized hiring ramp-ups, improve employee engagement, and implement retention strategies
Centralize and optimize Level 1 Technical Support, managing CSAT, SLAs, and Time-to-Resolution metrics
Build performance measurement structures for the onboarding team, transforming manual workflows into predictable, data-driven processes
Act as the primary local anchor connecting Casablanca's site execution to French operational leadership

What Success Looks Like

First 3-6 Months:

Comprehensive operational audit of the Casablanca hub completed
Missing KPI frameworks implemented with reliable daily and weekly routines established
Operational speed and performance metrics fully aligned with French corporate expectations

First 6-12 Months:

Standardized target operating model optimized for the French market successfully rolled out
Local team retention rates stabilized with strong, engaged talent base secured

Who You Are

Significant leadership experience in operations, customer experience, or site/hub management within complex international environments
Clear background in international, fast-paced SaaS, software, or B2B digital product scale-ups
Proven track record of building or restructuring teams from the ground up and automating unpolished processes
Native-level fluency in French, corporate-level English proficiency, and fluency in Moroccan Arabic
Strategic leader with data-driven mindset focused on product adoption, customer lifetime value, and operational efficiency
Professional maturity to bridge European corporate expectations with local Moroccan workplace dynamics
Comfortable leading change management and supporting rollout of automated workflows and AI-driven tools

Why Join Shiftmove

Unique mandate and direct autonomy to redefine how Shiftmove operates in Morocco
High-impact strategic leadership directly influencing Europe's highest-priority market (France)
PE-backed context where your work directly influences business valuation and top-level decisions
Measurable mission: one million vehicles managed by 2027, cleaner fleets, and category building in real time

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .