Senior Account Manager SMB - Food Delivery Partnerships

Décryptage du poste par Postule AI

Résumé du rôle

Glovo is seeking a Senior Account Manager for SMB partners in Casablanca. This role focuses on growing restaurant partnerships through strategic account management, marketing activations, and data-driven optimization. You'll manage a portfolio of SMB partners, drive revenue growth through promotions and ads, and ensure partner success from onboarding through ongoing engagement. The position requires 2+ years of account management experience, fluency in Arabic and English, and strong commercial and analytical skills.

Exigences clés (estimation)

Build and maintain strong relationships with SMB restaurant partners through proactive communication, meetings, and business reviews
Develop and execute growth plans using promotions, marketing activations, and menu optimization to improve partner performance metrics
Monitor portfolio KPIs, create reports, and take data-driven actions to achieve company OKRs and revenue targets
Manage complete partner onboarding process from store setup to first days on platform, focusing on operations, marketing, and sales
Collaborate with cross-functional teams (Marketing, Operations, Finance, Customer Service) to deliver customized partner solutions
Lead initiatives to reduce churn, reactivate inactive partners, and improve overall portfolio management and partner experience

Compétences

2+ years of experience in high-performance account management or business consultancy, preferably in FMCG, food-hospitality, or deliveryArabic fluency with good proficiency in English for partner communicationStrong commercial and sales skills with proven ability to drive revenue growthData-driven analytical approach with proficiency in Excel and KPI trackingExcellent communication and interpersonal skills for relationship buildingProject management capabilities with strong organizational and detail-oriented mindsetProblem-solving abilities and comfort working in fast-paced startup environments

Niveau estimé

This role requires 2+ years of experience in high-performance account management or business consultancy, ideally within FMCG, food-hospitality, or on-demand delivery sectors, positioning it at an early to mid-career professional level.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI
Mode de travail: Hybride
Niveau d'expérience: 1–3 ans
Fonction: Commercial / Vente
Secteur: E-commerce
Niveau d'études: Licence / Bac+3
Langues: Arabe, Anglais

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

Introduction to the Position

As an Account Manager, you'll help SMB partners grow by combining strategic account management with the use of ads and promotions. You'll work closely with local restaurants to boost visibility, drive order growth, and improve retention, all while ensuring sustainable revenue acceleration in a fast-paced environment.

Your Role

Establish excellent relationships with Glovo's partners through consistent and proactive communication, identifying their needs and building engagement through partner meetings and business reviews
Evaluate, follow up and build reports of your portfolio and KPIs periodically
Take actions to reach your goals and company OKRs
Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling)
Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
Understand, build action plans and follow up on churned and inactive partners
Collaborate with internal and external teams to develop and implement customised solutions to meet Partners' needs, including Marketing, Operations, Finance and Customer Service
Take full ownership of the partner onboarding process in the App — from store setup to supporting their first days on Glovo — with a focus on operations, marketing, and sales
Lead new project and initiative for better portfolio management and partner experience improvement

Your Team

Internal: Sales, Content, Marketing, Finance, Operations, AM Team, Partner Support

External: SMB restaurant partners, external projects stakeholders (Ongoing communication and process Automations projects)

Your Qualifications

2+ years of experience in high-performance account management or business consultancy. Preferably in FMCG, food-hospitality, or on-demand delivery industry
Bachelor in Business Administration, Marketing, Industrial Engineering or similar is a plus
Comfortable working in a high growth and high-performance start-up with a fast pace
Arabic Speaker with good proficiency in English
Strong Commercial skills
Good communication and interpersonal skills
Project management skills, highly organized and detail-oriented
Problem solver, data-driven with an analytical approach
Good knowledge of tools such as Excel sheet
Salesforce is a plus

Benefits

An enticing equity plan that lets you own a piece of the action
Top-notch private health insurance to keep you at your peak
Monthly Glovo credit to satisfy your cravings
Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
Online therapy and wellbeing benefits to ensure your mental well-being

Recruitment Process

CV pre-screening
Jobzyn AI Interview
Meeting avec la team Glovo

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .