Hudson Holdings Limited

Store Manager – Crocs (Fez)

Maroc

CDI / Temps pleinSur site1–3 ansRetail / Grande distributionRetail / Grande distribution

L’essentiel du poste

Résumé par Postule AI

Hudson Holdings Limited is recruiting a full-time, on-site Store Manager for its Crocs store in Fez (Morocco) on an indefinite contract, reporting to the Retail Operations Manager. The role covers day-to-day store operations, sales and customer satisfaction, the store budget and P&L, team recruitment, rostering, training and appraisals, and store maintenance and security. Candidates need at least 2 years of retail experience, ideally in a supervisory or leadership role, plus knowledge of financial and customer service principles, MS Office skills and flexibility to work shifts.

Vos missions

  • Oversee all store operations to ensure smooth functioning, swift and polite customer service, and higher sales and customer satisfaction.
  • Manage the allocated store budget, including sales, payroll and operational costs, and be accountable for the store P&L.
  • Lead recruitment, selection, store rostering, timesheet reporting, day-to-day training and staff appraisals for the store team.
  • Ensure brand guidelines, VM guidelines, collection planning, correct pricing and well-presented, defect-free products are upheld.
  • Maintain the store, coordinate repairs and upgrades, and ensure security measures are in place and functioning.
  • Act on productivity and mystery shopper reports and share customer buying trends and feedback with Retail Ops and the brand.

Profil recherché

  • You have at least 2 years of retail experience, ideally including supervising or leading a team
  • You are comfortable managing a store budget, P&L and KPIs with a sales-driven mindset
  • You enjoy coaching staff, driving team performance and delivering a standout customer experience
  • You are flexible with shifts and can keep the store running smoothly day to day

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Store Manager – Crocs (Fez)

Department: Retail
Job provider: HMS
Reporting to: Retail Operations Manager
Work location: In store
Working hours: Full-time
Status: Indefinite contract

About Hudson Group

Hudson Group is an international retailer and distributor primarily involved in the sport and fashion wear sectors. Its head office is in Malta, with offices in Italy, Cyprus, Morocco, Nigeria and Algeria. Hudson Holdings was founded in 2006, and the Group's roots reach back to 1987, when the first pair of NIKE was sold in Malta.

Role purpose

The store manager oversees all operations essential for the smooth functioning of the store. This includes guaranteeing swift and polite service to customers to enhance both sales and customer satisfaction, while upholding Hudson's reputation for excellence and professionalism.

Key responsibilities

Strategy and market analysis
  • Act on actions raised in productivity reports drawn up by Retail Ops and the country banner.
  • Know customers' needs, complaints and suggestions, and handle complaints and queries effectively and efficiently.
  • Ensure adherence to brand guidelines.
Commercial and product management
  • Adhere to brand guidelines and collection planning.
  • Work with Retail Ops to share feedback on customer buying trends and missed opportunities with the Brand.
Budget management
  • Adhere to the allocated store budget, including sales, payroll and operational costs.
Team and performance management
  • Execute identified actions following mystery shopper reports.
  • Provide day-to-day training on customer service and store operations, ensuring all staff complete assigned training.
  • Handle recruitment and selection within brand guidelines, allocated headcount and payroll budget.
  • Create store rosters that meet the store's resource needs and ensure accurate timesheet reporting.
  • Coordinate store employees by setting up working areas, product specialisations and work rosters.
  • Ensure Sales Assistants have the equipment and products they need for an efficient, professional service.
  • Own staff appraisals.
Customer care
  • Provide outlet visitors with a unique experience in line with company branding.
  • Check that all items are free of defects, properly displayed and correctly priced.
Health and safety and store upkeep
  • Ensure security measures are in place and functioning, and report if they are not.
  • Keep the retail outlet well maintained and coordinate and monitor repair or upgrading work.
  • Ensure VM guidelines are adhered to.

Direct reports

  • Assistant Store Manager
  • Senior Sales Assistants
  • Sales Assistants
  • Stock Room Keeper
  • In Store Visual Merchandiser

KPIs

  • Own store P&L
  • Top-line sales
  • Completion of assigned training for the team
  • Staff retention
  • Labour costs (shared decision with Retail Ops)
  • Mystery shopper ratings
  • Conversion rates (UPT, ATV)
  • Direct operation costs
  • Stock loss

Core competencies, knowledge and experience

  • Minimum of 2 years' experience working in a retail store, ideally in a supervisory or leadership role
  • Familiarity with financial and customer service principles
  • Proficient user of MS Office
  • Leadership and organizational abilities
  • Interpersonal and communication skills
  • Problem-solving attitude
  • Flexibility to work in shifts
  • Sales-driven, with a good understanding of KPIs
  • Business acumen to take commercial decisions
  • Strong communication and feedback to the direct team, including key HQ departments
  • Mentor and pass on training and knowledge to the team

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